Clinical Office Assistant

SEH Saint Elizabeth Medical Center, Inc.; EE. UU.; Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage within 30 days

Paid time off

401(k) match

Tuition reimbursement

Wellness programs

Career advancement via mentorship

Descripción de la vacante

St. Elizabeth Healthcare's Family Practice Center is hiring a full-time Clinical Office Assistant to support patient flow and front desk operations. Shift is Mon-Fri 8AM-5PM with 1-2 Saturdays per month 8AM-12PM.

You will handle patient registration, scheduling, billing, insurance information collection, pre-certification support, medical records handling, data entry, and phone inquiries while upholding HIPAA and patient confidentiality with kindness and professionalism.

Formación

• High school graduate or GED required.
• Medical terminology knowledge.
• Computer literacy and proficiency.
• Strong verbal and written communication.
• Ability to maintain patient confidentiality.
• Organizational and prioritization skills.
• Kindness and patient-centered approach.
• At least 1 year of front desk/registration experience.

Responsabilidades

• Handle patient registration at a unit/department.
• Assist with scheduling, pre-certification, insurance info collection.
• Process co-pays, co-insurance, or deductibles.
• Enter charges, verify insurance, and follow up on denials.
• Coordinate patient information and clerical services.
• Answer phones and relay messages; support front desk.
• Maintain EMR records retrieval, storage, and scanning.

Conocimientos

Communication skills

Medical terminology

Computer literacy

Organization

Confidentiality

Kindness

Educación

High school diploma or GED

Descripción del empleo

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40

Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

Provide customer-focused service and support to patient flow in a unit based. This position may be responsible for a variety of duties based on the operations of department, including: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, 6) data entry and 7) answering phones. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

St. Elizabeth Healthcare's Family Practice Center is hiring a full-time Clinical Office Assistant! Shift/Hours: Mon-Fri 8AM-5PM with 1-2 Saturdays per month 8AM-12PM

Job Duties

Multi-task Role of Customer Service, Registration, Scheduling, and may assist with Pre-Certification: Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications. Responsible for the patient registration process (check in and check out) for a unit or department. Assist patients with forms obtaining all necessary insurance information and signatures as needed. May assist in pre-certification and/consent for services and billing. May collect co-pay/co-insurance/deductible based on insurance plan(s). Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials. Obtains treatment authorization(s). May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges and maintain monthly/quarterly record statistics and code services/ procedures for charge reconciliation purposes. Coordination of patient information and Clerical services: Answer and coordinate multiple phones lines, assist patients with questions and problems, and accepting/relaying messages. Relay messages to appropriate staff in order to facilitate communication and assure quality of care. Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients. Prepares correspondence, memos, reports, minutes, and letters. Position may require data entry into multiple databases. Customer Service & Problem Resolution: Resolve routine patient problems and complaints on a timely basis. Handles conflict with customers constructively and appropriately. Initiate further follow-up with appropriate staff member(s). Medical Records Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR. Maintains appropriate computer downtime procedures for clinical documentation. Coordinate scanning and storage of medical records Other Performs other duties as assigned. Maintains work area in a neat and clean manner. Ensure supplies and materials are available as needed.

MINIMUM REQUIREMENTS

• Education, Credentials, Licenses: High school graduate or GED
• Specialized Knowledge: Medical terminology
• Computer fluency/literacy
• Communication skills (verbal and written)
• Maintain patient confidentiality
• Organization and prioritization skills
• Kindness
• Length of Experience: 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.

FLSA Status: Non-Exempt Right Career.

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeast Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.