Clinical Nurse Data Consultant — Post‑Implementation Success

ICU Medical Inc

Springfield (IL)

Remote

USD 90,000 - 130,000

Full time

9 days ago

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Job summary

ICU Medical is seeking a Customer Success Nurse Consultant to drive post-implementation success for infusion technologies through clinical expertise, data-driven consulting, and proactive customer engagement. This role focuses on maximizing patient safety, workflow efficiency, and smart pump utilization by translating complex infusion data into actionable recommendations for health systems.

You will lead executive-level reporting for ICU Medical's data analytics program, collaborate across

Qualifications

Must be at least 18 years old.
Bachelor's degree in Nursing (BSN), Pharmacy (PharmD/BS Pharmacy), Healthcare Informatics, or related clinical discipline.
Minimum of 5 years acute care clinical experience, preferably in infusion therapy or related fields.
Experience in clinical consulting, interoperability, clinical informatics preferred.
Experience using Tableau is a plus.
Strong communication, presentation, and interpersonal skills.
Proficiency in Microsoft Office Suite and CRM/business automation systems.
Unrestricted RN nursing license required.

Responsibilities

Serve as the primary clinical resource for assigned customer accounts transitioning from implementation to ongoing support, providing proactive engagement, consultative guidance, and strategic post-implementation onsite Wellness Checks.
Analyze and interpret complex infusion pump data, smart pump utilization metrics, alert management logs, and drug library compliance across community hospitals and health systems.
Translate data analytics into actionable clinical recommendations to support medication safety initiatives, workflow optimization, root‑cause investigations, and performance improvements.
Lead executive‑level reporting and presentations for ICU Medical's Executive Data Analytics Program, communicating strategic insights to C‑suite, pharmacy, and nursing leadership.
Partner cross‑functionally with Sales, Professional Services, Implementation, and Technical Support teams to ensure smooth customer onboarding, retention, and timely issue resolution.
Maintain subject‑matter expertise on ICU Medical infusion devices, software platforms, interoperability solutions, and evolving industry best practices for medication administration.