Clinical Member Care Specialist

eastwest; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The position at East-West involves organizing and delivering Member Care for personnel and their families, ensuring they have access to training, resources, and referrals to thrive in relationships and ministry.

As required, the role includes HIPAA-compliant practices, licensure maintenance, and participation in local ministry in alignment with East-West’s mission and values.

Qualifications

• Postgraduate degree in counseling or related mental health field.
• Current licensure in a US state from a relevant board.
• HIPAA certification and CEU requirements as per licensing board.

Responsibilities

• Provide member care and counseling services to personnel.
• Provide training, resources, and referrals for Member Care.
• Coordinate with local leadership and participate in ministry activities.

Education

Postgraduate degree in counseling/psychology/marriage and family/social work

Job description

Position Summary:

The Clinical Member Care Specialist will organize and provide Member Care for East-West personnel and their families. Additionally, the specialist will provide training, resources, and Member Care referrals as needed so that personnel have the resources they need to thrive in their relationships and ministries. As appropriate, they will participate in local ministry, in coordination with local leadership. The specialist must maintain appropriate US licensure, and HIPAA certification, including CEU's and supervision as required by your licensing board. As an ambassador of faith in Christ and rooted in Biblical principles, this position will actively minister to EW leadership, staff, partners and the community in a manner that exhibits Christ-character through personal and corporate spiritual disciplines. This position is responsible for ensuring all position duties are clearly aligned with East-West's Vision, Mission, Values, and Biblical Principles.

This is a fully support-raised position.

Essential Duties & Responsibilities

• Steward East-West operations, donations, and assets, recognizing that all must give an account
• Ensure internal communications are of the highest level since all work is an offering to the Lord
• Serve East-West constituents, understanding that serving is of higher importance than personal agendas
• Provide member care and counseling services as needed to personnel
• Provide administrative assistance to the Member Care department
• Consult with Member Care leadership regarding personnel and clinical matters
• Provide training/learning opportunities to personnel in their area of service
• Develop and maintain network of personal financial support
• Lead, attend, and/or contribute to East-West sponsored spiritual formation activities and perform other duties as assigned

Qualifications

• Postgraduate degree in counseling, psychology, marriage and family, social work or related mental health field.
  • Current licensure in one of the above fields, from a US state licensure board
  • HIPAA certification
• Experienced in sharing his/her faith with a clear, concise gospel message
• Experienced in effectively discipling new followers of Jesus, preferred
• Has a thoughtful biblical worldview for clinical practice
• Significant overseas experience and cross-cultural ministry, preferred
• Has experienced and his willing to counsel both male and female clients
• Experienced in teaching/leading in group settings
• Uphold a close and growing relationship with Jesus Christ