Clinical Manager, UPMC at Home

UPMC; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

UPMC is seeking a Clinical Manager for an on-site role responsible for the overall quality of clinical care and coordination for designated patients and teams. This position supports organizational goals and ensures care delivery meets guidelines and payor requirements.

The role includes supervising staff, coordinating patient care, participating in hiring and orientation, leading regular clinical meetings, and guiding policy implementation to optimize service delivery.

Responsibilities

• Accountable for performance and timely completion of assigned responsibilities in line with policy, goals and values.
• Facilitates patient care coordination and operations within policies, standards of care, budgets and strategic objectives.
• Manages personnel: performance evaluation and disciplinary actions as appropriate.
• Supervises and monitors productivity of staff and ensures service coverage.
• Participates in hiring and orientation of staff to meet patient care needs.
• Participates in after-hours on-call processes to ensure policies are followed and staffing issues resolved.
• Leads clinical meetings and case conferences on a regular basis.
• Communicates with staff to monitor patient and family needs.
• Recommends and interprets policies pertaining to patient care services.
• Plans, directs, and participates in delivering client care services including case assignment and visit scheduling.
• Ensures patient care aligns with care guidelines, Plan of Care, physician orders, and insurance/payor requirements.
• Supports teamwork and collaboration to implement strategic plans successfully.

Job description

Purpose:
The Clinical Manager position is an on-site position that is accountable and responsible for the overall quality of service, overseeing the planning, developing, organizing, integrating, of clinical care and coordination of assigned patients and designated teams, in support of the organizational goals and commitments.

Responsibilities:

• Accountable for effective performance and follow-through of all assigned responsibilities and for completing responsibilities within designated (or agreed upon) timeframes. Completes responsibilities in a manner consistent with organizational policy, goals, and values.
• Facilitates patient care coordination and operations including organization and management within established policies, procedures, standards of care, budgetary parameters, and strategic objectives.
• Provides personnel management functions of all assigned staff, including evaluation of performance and implementation of disciplinary actions as appropriate
• Supervises and monitors productivity expectations for assigned staff, ensuring coverage of services
• Participates with the hiring/orientation of qualified employee to meet patient care needs
• Participates in the after hours on-call process to ensure client care policies and procedures are followed and staffing issues resolved
• Leads regularly scheduled Clinical meetings and Case Conferences
• Communicates effectively with assigned staff, to monitor the changing needs of the patient and family
• Recommends, implements, and interprets policies and procedures relevant to the provision of patient care services
• Plans, directs, and participates in the delivery of client care services, including case assignment and visit scheduling activities
• Ensures patient care is delivered according to established care guidelines, Plan of Care, physician orders, agency policies and procedures and meets insurance and payor requirements
• Supports teamwork and collaboration among colleagues, staff, and other stakeholders to ensure efficient and effective strategic plan implementation and success