Clinical Manager of Patient Services

Shields Health Solutions; Monroe (LA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Shields Health Solutions is seeking a Clinical Manager of Patient Services to lead a team of pharmacy liaisons in hospital clinics and other care settings. Hybrid Louisiana-based role with up to 50% travel across LA/MS.

Responsibilities include coaching staff, ensuring patient quality outcomes, and driving process improvements while collaborating with regional leadership and clinic partners.

Qualifications

• PharmD or BS in Pharmacy with 2+ years supervisory experience preferred.
• Licensed pharmacist in healthcare setting required.
• 5+ years in healthcare/pharmacy with patient contact.

Responsibilities

• Lead a Specialty Liaison team across clinics and health system partners.
• Coach and develop staff to meet performance and quality targets.
• Ensure adherence to best practices and operational targets across sites.

Skills

People management

Pharmacy knowledge

Healthcare experience

Microsoft Office

Communication

Team coaching

Education

PharmD

BS in Pharmacy

Tools

Microsoft Excel

Word

Job description

Clinical** **Manager Patient Services - Louisiana Based, Hybrid schedule, 50% travel across LA/MS

The Company is seeking someone with strong people managementskills,highly motivated,self-starter who is looking for a challenging career with a fast-growing company in thespecialtypharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare.Applicantsshould be service-oriented,witha motivational styleand a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

TheClinicalManager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisonslocatedin specialty clinics within hospital settingsor other non-clinicalroles including but not limited toOperationsAssociates, or National Integration Liaisons. The manageris responsible forensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performancemanagementand professional development of the Specialty Liaisons

Key Responsibilities

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide consistent,timelyand ongoing performance coaching, feedback, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactivelyidentifyand implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
• Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
• Ensurea high levelof partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
• Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, andother growth initiatives
• Provide performance updates to Shields leadership team
• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financialassistance, medication refills, patient appointments, and patient outreach
• Ensures coverage for Specialty Liaisons when absent from work
• Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
• Identifiesissues within a clinic and works with their manager to create tangible action plans to improve performance and ensurestimelyimplementation of improvement efforts
• Collaboratively partners with the data analytics team and Patient Support Center to execute onidentifiedopportunities
• Identifies,assessesand contributes to continuous process improvement and optimization initiatives
• Provides subject matterexpertiseto hospitals and clinics within their span of control
• Other duties as assigned

Education & Experience

• Doctor of Pharmacy (PharmD), RPhor BS in Pharmacyrequiredwith a minimum of 2 years supervisory/management experiencepreferred
• Experience as a licensed pharmacist in a healthcare setting isrequired
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contactrequired
• Experience in a pharmacy or healthcare setting isrequired
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and otherhealthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
• Strong communicationskills, highly proficient in Microsoft Office particularly Excel and Word
• This candidate will be able to quickly learn other programs and extract relevant information
• Possess strong organizational skills isa must
• Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals

Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals withhighly sensitiveand private healthinformation

Hasthe ability to effectively train employees,leadby example and use motivational techniques to improve/maintainemployee engagement

• Motivates and inspires
• Results orientation
• Relationship builder
• Collaborative, team player
• A passion to help people
• Drive to succeed
• Confidential

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].