Clinical Manager Pharmacy Technicians

RXinsider LTD.; Monroe (LA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Shields Health Solutions seeks a Clinical Manager of Patient Services in Louisiana with a hybrid schedule and substantial travel across LA/MS. You will lead a Specialty Liaison team at hospital sites, coach staff, and ensure top-tier patient experiences in specialty clinics.

The role requires a PharmD or licensed pharmacist with supervisory experience, strong communication, and proficiency in Microsoft Office. You will coordinate with pharmacy and clinic teams to meet service and growth targets.

Qualifications

• Supervisory/management experience preferred
• Licensed pharmacist in a healthcare setting required
• Experience in pharmacy/healthcare environments with direct patient contact
• Experience communicating with physicians, nurses and other healthcare professionals
• Strong organizational skills and ability to learn new programs

Responsibilities

• Lead assigned Specialty Liaison team and manage activities to provide high-quality patient experiences in specialty clinics
• Coach and develop liaison staff and foster Shields culture at partner sites
• Provide ongoing coaching, training, and development to liaison teams
• Coordinate communication between liaison teams, Shields, pharmacy, and clinic teams
• Meet or exceed site operational targets for service, growth and patient satisfaction/outcomes
• Identify and implement improvement initiatives with health system partners to drive growth and efficiency
• Engage regional leadership to meet targets and drive growth
• Build relationships with health system partners up to Manager/Director level
• Ensure high partner satisfaction by proactive communication and regular updates to clinic leadership
• Collaborate with data analytics and Patient Support Center to pursue opportunities
• Perform other duties as assigned

Skills

Leadership

Healthcare experience

Pharmacy background

Communication skills

MS Office proficiency

Education

Doctor of Pharmacy (PharmD) or RPh or BS in Pharmacy

Tools

Microsoft Office (Excel, Word)

Job description

Clinical Manager Patient Services - Louisiana Based, Hybrid schedule, 50% travel across LA/MS

The Company is seeking someone with strong people management skills, highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicants should be service-oriented, with a motivational style and a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

The Clinical Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings or other non-clinical roles including but not limited to Operations Associates, or National Integration Liaisons. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons

Key Responsibilities

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics


• Coach and develop liaison team and instill Shields culture at health system partner site


• Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams


• Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams


• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes


• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency


• Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency


• Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels


• Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership


• Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives


• Provide performance updates to Shields leadership team


• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach


• Ensures coverage for Specialty Liaisons when absent from work


• Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office


• Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts


• Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities


• Identifies, assesses and contributes to continuous process improvement and optimization initiatives


• Provides subject matter expertise to hospitals and clinics within their span of control


• Other duties as assigned

Education & Experience

• Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred


• Experience as a licensed pharmacist in a healthcare setting is required


• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required


• Experience in a pharmacy or healthcare setting is required


• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.


• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word


• This candidate will be able to quickly learn other programs and extract relevant information


• Possess strong organizational skills is a must


• Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality


• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals

Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information

Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement

• Motivates and inspires


• Results orientation


• Relationship builder


• Collaborative, team player


• A passion to help people


• Drive to succeed


• Confidential

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].