Clinical Manager, Clinical Operations

Springhealth; United States; À distance; USD 90 000 - 135 000; Plein temps

Résumé du poste

Spring Health in the United States is seeking an experienced Clinical Manager to lead a remote, full-time clinical team supporting 24/7 Mental Health Crisis services, Critical Incident Response, and longitudinal programs. You’ll drive operational health, quality, and team performance across night and weekend shifts, fostering innovation and strong clinical judgment.

Reporting to the Sr. Clinical Manager, you’ll hire, onboard, coach, and conduct regular 1:1s; monitor caseloads and KPIs; ensure

Qualifications

• Supervise clinical team delivering crisis response and high-risk care management programs.
• Interview, hire, onboard, and support professional growth including 1:1s, team meetings, and performance reviews.
• Ensure high-quality, timely delivery of clinical services including assessment, ongoing care management, crisis intervention and safety planning, and care coordination.

Responsabilités

• Supervise and lead clinical team members delivering services across crisis response and high risk care management programs
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

Connaissances

Team leadership

Clinical supervision

Hiring & onboarding

Crisis intervention

Quality metrics

SOP development

Description du poste

As the Clinical Manager you’ll lead and inspire a high-performing clinical team who provides critical mental health support across our 24/7 Mental Health Crisis services, Critical Incident Response, and other longitudinal clinical programs. In this full-time remote role, you’ll be responsible for the operational health, quality, and team performance across services that often run nights and weekends. You’ll empower your team to deliver exceptional care in fast-paced, high-stakes environments, with a focus on adaptability, strong clinical judgment, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you’ll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health’s mission to eliminate every barrier to mental health.

The shift for this opportunity is: Sunday through Thursday; 9:00PM - 5:30 AM ET or the equivalent in your respective time zone.

What you’ll do:

• Supervise and lead clinical team members delivering services across crisis response and high risk care management programs
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health