Clinical Manager

Hospice of Santa Cruz County; Santa Cruz (CA); On-site; USD 107,000 - 167,000; Full time

Job summary

The Hospice of Santa Cruz County is seeking a Clinical Manager to oversee patient care and staff across the clinical team in Santa Cruz, CA. This role will manage nursing personnel, ensure regulatory compliance, and collaborate with interdisciplinary teams to optimize outcomes.

Qualifications include a Bachelor's in nursing, active RN license, 3+ years nursing experience, and supervisory experience; strong communication and problem-solving skills are essential for success in this leadership

Qualifications

• Bachelor's degree in nursing or related field.
• Active RN license in the state of employment.
• Minimum of 3 years of nursing experience.
• 1 year of supervisory/management experience preferred.
• Active BLS for healthcare professionals.
• Oncology, hospice or home health experience preferred.
• Geriatric care experience preferred for Nursing Home CMs.
• Mobile Driver with valid license and insurance.
• Strong leadership, communication, problem-solving and planning skills.
• Ability to communicate in English (written and verbal).
• Ability to access homes and manage physical tasks as required.

Responsibilities

• Oversee clinical staff to ensure efficient and effective patient care delivery 24/7.
• Lead/participate in complex patient care conferences.
• Coordinate care with internal and external teams.
• Direct weekly IDG meetings (if applicable).
• Provide performance feedback and monitor accountability through audits and supervision.
• Ensure regulatory compliance and timely care plan updates.
• Collaborate with Pharmacy, Infusion, DME, HospiceHelp24, and Admissions teams.
• Manage staffing in line with budget and staffing model.
• Address patient/family concerns and participate in QAPI activities.

Skills

Leadership

Communication

Problem solving

Planning and organizing

Interpersonal relations

Fiscal accountability

Team motivation

Regulatory compliance

Education

Bachelor's degree in nursing or related field

Job description

The Clinical Manager (CM) is responsible for direct oversight of all aspects of patient care provided by the staff members of the designated clinical staff including personnel management.

Qualifications

• Bachelor's degree in nursing or related field, or an equivalent combination of work experience and education
• Active license as RN in the State hired to work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license required.
• Minimum of three (3) years of nursing experience
• One (1) year of supervisory/management experience preferred.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous oncology, hospice or home health experience preferred
• Previous experience in providing geriatric care preferred for Nursing Home CMs preferred
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Demonstrated skills and abilities in: fiscal accountability, communication, interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities
• Ability to use equipment with visual and auditory mechanisms
• Ability to effectively communicate (written and verbal) in English
• Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies

• Satisfactorily complete competency requirements for this position.

Responsibilities Of All Employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors

• Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Use appropriate interpersonal styles and methods in guiding others.
• Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities

• Oversees clinical staff to ensure that the patient care delivery is efficient and effective with achievement of desired clinical outcomes 24/7.
• Facilitates/participates in complex patient care conferences to facilitate meeting expected outcomes established in the plan of care.
• Assists team, staff members to accurately determine patients' clinical needs, along with the appropriate level of care.
• Directs weekly IDG meetings in an efficient and effective manner (if applicable).
• Provides performance feedback and monitors accountability of clinical staff through documentation audits, reports, quality monitoring and supervisory visits.
• Facilitates seamless coordination of patients' care between all parties, internal and external.
• Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.
• Works with Director to manage staffing in accordance with staffing model and budget.
• Collaborates with other teams and departments, i.e., Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, Hospice Houses and Admissions, to ensure all patient care needs are met.
• Ensures all required processes are completed in a timely manner to support regulatory compliance, e.g., recertification updates, care plans, physician orders.
• Participates in QAPI projects and activities.
• Ensures timely attention to and effective solutions for patient/family concerns and complaints.
• Performs other duties as assigned.

Salary: $106588.00 - $166543.00 per year