Clinical Manager

Hospice Santa Cruz; Santa Cruz (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hospice Santa Cruz seeks a Clinical Manager to oversee the patient care delivered by clinical staff, ensuring compassionate, compliant and high-quality service. The role emphasizes staff supervision, regulatory compliance, and coordination across teams to support terminally ill patients and their families.

The ideal candidate holds an RN license with a bachelor's degree, has at least three years of nursing experience, and at least one year in supervisory roles.

Qualifications

• Bachelor's degree in nursing or related field required.
• Active RN license in state of work or suitable multi-state license.
• Minimum of three years of nursing experience.
• One year of supervisory/management experience preferred.
• Active BLS for healthcare professionals.

Responsibilities

• Oversee clinical staff to ensure patient care delivery is efficient and safe 24/7.
• Ensure regulatory compliance and adherence to health and safety standards.
• Lead quality and performance improvement activities (QAPI).
• Coordinate care with multidisciplinary teams and departments.
• Manage staffing in alignment with budget and model of care.
• Support development and execution of care plans and orders.

Skills

RN license

Supervisory experience

Staff management

BLS certification

Hospice experience

Geriatric care

Fiscal accountability

Communication skills

English fluency

Leadership abilities

Education

Bachelor's degree in nursing

Job description

The Clinical Manager (CM) is responsible for direct oversight of all aspects of patient care provided by the staff members of the designated clinical staff including personnel management.

Qualifications:

• Bachelor's degree in nursing or related field, or an equivalent combination of work experience and education
• Active license as RN in the State hired to work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license required.
• Minimum of three (3) years of nursing experience
• One (1) year of supervisory/management experience preferred.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous oncology, hospice or home health experience preferred
• Previous experience in providing geriatric care preferred for Nursing Home CMs preferred
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Demonstrated skills and abilities in: fiscal accountability, communication, interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities
• Ability to use equipment with visual and auditory mechanisms
• Ability to effectively communicate (written and verbal) in English
• Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Use appropriate interpersonal styles and methods in guiding others.
• Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Oversees clinical staff to ensure that the patient care delivery is efficient and effective with achievement of desired clinical outcomes 24/7.
• Facilitates/participates in complex patient care conferences to facilitate meeting expected outcomes established in the plan of care.
• Assists team, staff members to accurately determine patients' clinical needs, along with the appropriate level of care.
• Directs weekly IDG meetings in an efficient and effective manner (if applicable).
• Provides performance feedback and monitors accountability of clinical staff through documentation audits, reports, quality monitoring and supervisory visits.
• Facilitates seamless coordination of patients' care between all parties, internal and external.
• Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.
• Works with Director to manage staffing in accordance with staffing model and budget.
• Collaborates with other teams and departments, i.e., Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, Hospice Houses and Admissions, to ensure all patient care needs are met.
• Ensures all required processes are completed in a timely manner to support regulatory compliance, e.g., recertification updates, care plans, physician orders.
• Participates in QAPI projects and activities.
• Ensures timely attention to and effective solutions for patient/family concerns and complaints.
• Performs other duties as assigned.