Clinical Liaison SNF

Mary Dickson; Newark (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Encore Healthcare is seeking a Clinical Liaison to assess admissions eligibility through on-site visits and medical records review across three communities: Wilmington, Foulk, and Parkside.

The role also drives marketing and referral development, builds hospital and community relationships, coordinates with admissions, and leads tours to ensure smooth transitions and optimal occupancy.

Qualifications

• Minimum of 1 year experience in a Skilled Nursing healthcare setting.
• Ability to professionally navigate hospitals, skilled nursing facilities, and community settings.
• Flexible hours to accommodate facility needs and outreach activities.
• Excellent communication and teamwork skills are essential.
• Strong knowledge of health insurance processes and admissions workflows.

Responsibilities

• Generate new referrals and develop hospital relationships with physicians, social workers, and case managers.
• Develop and execute a comprehensive sales and marketing strategy to increase occupancy across three communities.
• Lead patient eligibility assessments for admission to Skilled Nursing and LTAC.
• Coordinate with admissions staff and conduct tours for prospective patients and families.
• Maintain relationships with external referral sources and monitor marketing reports.

Skills

Verbal communication

Written communication

Team player

Interpersonal skills

Customer service oriented

Negotiation

Active listening

Healthcare experience

EMR knowledge

Medical terminology

Organizational skills

Time management

Multitasking

Tools

EMR systems

Databases

Job description

Encore Healthcare is seeking a clinical liaison for our three communities, Encore Wilmington, Encore Foulk, and Encore Parkside

The Clinical Liaison is responsible for clinically assessing patients as part of admissions process regarding eligibility decisions by utilizing on-sight visits, medical records, and professional judgement.

The Clinical Liaison also oversees all marketing efforts by the facility, including developing, generating, and maintaining healthy relationships with any external referral sources.

Essential Duties and Responsibilities:

• Responsible for generating new referrals.
• Developing, generating, and maintaining hospital relationships with CMs/SWs/Physicians.
• Developing, generating, and maintaining community relationships with any applicable referral sources.
• Develop and execute a comprehensive sales and marketing strategy to increase occupancy and revenue over our three communities.
• Takes lead on patient eligibility for Skilled Nursing and Long-Term Care by performing in-person assessments, reviewing medical records, medication lists, and coordinating with facility admissions department.
• Completing written assessment and providing proper documentation to the staff at Encore.
• Responds appropriately and completely to incoming referrals in a timely manner.
• Communicates with patients and their families.
• Generate and complete tours within the facility.
• Interacts with a variety of hospital staff from different departments.
• Coordinates with community staff to ensure that each patient has a smooth transition through the admission process.
• Knowledge of health insurance coverage for patients.
• Ability to obtain insurance authorizations for admission to Skilled Nursing.
• Responsible to know EMR system and admission notification process.
• Schedules speaking engagements at community and professional events.
• Contributes to social media presence.
• Works with all Encore Admissions, Sales, and Marketing teams to bring awareness of the facility’s strengths and services.
• Exhibits professional, positive, and appropriate behavior as a representative of Encore.
• Follows all admissions/marketing policies, structure and established procedures, including communication and documentation tools.
• Attends all necessary meetings within the community.
• Prepares daily and weekly Marketing Reports by tracking referrals and collecting, analyzing, and summarizing data and trends.
• Daily/Weekly conference calls with VP of Business Development.
• Working as a member of the collective admissions/marketing team, including coverage responsibilities for peers in admissions office.

Required Knowledge, Skills and Abilities:

• Must demonstrate exceptional verbal and written communication skills, including facilities methods utilized.
• Must be a TEAM player.
• Strong interpersonal skills.
• Must be customer service oriented.
• Must have excellent negotiation and persuasion skills.
• Experience working in the healthcare industry.
• Must be an active listener.
• Must have computer skills and knowledge of databases.
• Must have knowledge of electronic health records.
• Knowledge of medical terminology.
• Must have excellent organizational skills and be an effective time manager and multi-tasker.

Education and Experience:

• Minimum of 1 year experience in a Skilled Nursing healthcare setting.
• Must be able to professionally navigate in a variety of settings such as hospitals, skilled nursing facilities, independent and assisted living communities, private homes, and other settings as needed.
• Must be able to work flexible hours, if needed to accommodate needs of facility.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be able to lift a minimum of 20 lbs.
• Walking, standing, pushing, pulling, stooping, bending, stretching, and typing.

This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.