Clinical Liaison (RN)

Crossbridge Hospice, LLC; Grand Rapids (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement plan

Tuition reimbursement

Licensing & certification renewal

Paid time off

Paid holidays

Floating holidays

Mileage reimbursement

Supportive team environment

Mission-driven leadership

Opportunities to grow

Meaningful work

Job summary

Crossbridge Hospice, LLC in Grand Rapids, MI is seeking a Sales Clinical Liaison who will advocate for patients and guide referrals to the appropriate level of care. This role requires an RN or an advanced clinical degree.

You will proactively grow referrals, educate patients and families about hospice services, and coordinate with healthcare providers to ensure timely enrollment. A values-driven, team-focused environment awaits.

Qualifications

• RN license in state of practice.
• ADN or BSN required.
• 2+ years nursing experience, case management preferred.
• Experience in hospice care a plus.

Responsibilities

• Identify referral opportunities and build relationships with providers.
• Educate patients and families about hospice services and enrollment.
• Coordinate referrals with clinical teams to ensure smooth handoffs.
• Support market growth and community outreach initiatives.

Skills

Communication skills

Relationship building

Customer service

Consultative approach

Healthcare terminology

EHR knowledge

Time management

MS Office

Team collaboration

Education

Associate’s degree in nursing

Bachelor of Science in Nursing

Tools

EHR systems

Job description

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally.

By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.

Our Mission

To provide compassionate, patient-centered hospice care that honors the dignity of every individual; people caring for people.

Culture & Values

• Clinician-led teams built on compassion and respect
• A supportive environment where every voice matters
• Commitment to dignity for patients, families, and staff
• Integrity and empathy at the core of all we do

Why You’ll Love Working With Us

• Competitive compensation + Bonus Incentive Plan
• Health, Dental, Vision, Disability & Life Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement
• Professional Licensing & Certification Renewal Reimbursement
• Paid Time Off + Paid Holidays + Floating Holidays
• Mileage Reimbursement
• Supportive Team Environment
• Mission-driven leadership that values your voice and expertise
• Opportunities to grow
• Do meaningful work that impacts patients and families every day

How You Will Contribute

The Sales Clinical Liaison acts as a patient advocate throughout the referral and admission process, ensuring patients are guided to the most appropriate level of care. This role requires a Registered Nurse (RN) or an individual with an advanced clinical degree.

How You Will Make An Impact

Business Development & Outreach

Proactively grow the organization by identifying new opportunities, building strong referral relationships, and representing the company in the community.

Patient & Family Engagement

Act as a trusted, compassionate resource, educating patients and families about hospice services and guiding them through enrollment.

Communication & Coordination

Strengthen partnerships with healthcare providers, ensure smooth communication between referral sources and clinical teams, and manage timely follow-ups and documentation.

Market Leadership

Drive awareness and growth by educating stakeholders, analyzing referral trends, staying informed on market dynamics, and positioning the organization as a trusted leader in the community.

The Experience And Skills You’ll Bring

• Strong verbal and written communication skills with ability to engage clinical and non-clinical audiences
• Effective relationship-building skills with referral sources, patients, and interdisciplinary teams
• Customer service–oriented with strong active listening and professionalism
• Ability to educate and influence using a consultative, clinically informed approach
• Working knowledge of medical terminology, healthcare delivery systems, and referral processes
• Familiarity with electronic health records (EHR); hospice and palliative care knowledge preferred
• Strong organizational and time management skills with ability to manage multiple priorities
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Demonstrates initiative, adaptability, and ability to work collaboratively in a team environment
• Associate’s degree in nursing (ADN) or Bachelor of Science in Nursing (BSN)
• Active, unrestricted Registered Nurse (RN) license in the state of practice.

Preferred Knowledge, Skills And Experience

• Knowledge of healthcare referral processes and case management
• Experience with hospice care and understanding of prognostic indicators
• Two (2) years of clinical nursing experience, including case management in a clinical setting