Clinical Liaison - Inpatient Rehab

West Gables Rehabilitation Hospital; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

West Gables Rehabilitation Hospital in Miami, FL is seeking a Clinical Liaison to lead relationships with case managers, physicians, and hospital teams. The role covers on-site referrals and coordinating admissions to our rehab programs.

The position is full-time, Monday through Friday with rotating weekends. Bilingual English/Spanish is preferred to support diverse patient populations and referral sources.

Qualifications

• Current and valid state licensure or eligibility for licensure as RN/PT/OT/SLP.
• Two or more years of Clinical or Community Liaison experience.
• Ability to educate patients, families and hospital staff about rehab services.

Responsibilities

• Develops relationships with hospital referral sources and educates on rehab services.
• Coordinates patient referrals and manages admission processes at referring hospitals.
• Educates staff, patients and families on rehabilitation programs and benefits.
• Supports sales/marketing efforts through hospital education and tours.
• Identifies opportunities to expand referrals and admissions in assigned hospitals.
• Collaborates with hospital teams to coordinate safe and timely transfers.

Skills

Bilingual English/Spanish

Education

RN/PT/OT/SLP licensure (or eligibility)

Tools

Electronic Health Records

Job description

West Gables Rehabilitation Hospital

Miami, FL

Clinical Liaison

Full-Time, Monday - Friday, 8am - 5pm and rotating weekends

BILINGUAL (ENGLISH/SPANISH), Preferred

Clinical liaisons are highly competent nurses and therapists who understand the business side of health care. Working in local acute care hospitals, CLs educate patients and families on the goals of medical rehabilitation. They assess patients to determine individual care needs, review medical records and meet with hospital teams to coordinate safe and timely transfers to our hospitals. CLs build strong relationships that help to build business through an increase of referrals and admissions.

Position Summary

In this highly visible, challenging and rewarding position, you will assume a leadership role, developing and nurturing professional relationships with case managers, physicians and clinicians in acute care hospitals; educating staff, patients and families regarding rehabilitation services provided by our rehabilitation hospital. In addition, you will assess patients with rehab diagnosis, on-site at referring hospitals for admission to the rehab hospital and manage the referral process.

Specific Duties

• Creates target lists of contacts and decision makers in assigned hospitals. Develops relationships, provides excellent customer service and educates referral sources on services provided by the hospital.
• Demonstrates positive referrer satisfaction and account retention.
• Educates potential patients and families on acute rehabilitation and benefits of program(s). Distributes collateral materials appropriately.
• Supports Sales and Marketing through educational programs, tours, meetings, etc. in assigned hospitals.
• Develops strategies to grow market share in core business lines in assigned hospitals. Creates quarterly goals and objectives and submits to supervisor.
• Works with VP/Director Business Development to identify opportunities for expansion of strategic business initiatives.

Minimum Qualifications

• Current and valid state licensure or eligibility for state licensure as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist, or
• Two or more years of Clinical or Community Liaison experience

Preferred Experience

• Two years related experience working in a clinical healthcare setting or previous experience working in a clinical liaison role preferred.
• Demonstrated competency with the preadmission process including assessments and relationship building in a rehabilitation setting or in another post-acute care setting preferred.
• Proven track record in sales and marketing with a least one year experience in a related position preferred.
• Demonstrated computer proficiency.
• Must exercise sound judgment in handling professional/confidential nature of health care sales.
• Bilingual (English/Spanish)