Clinical Liaison

Ottobock SE & Co. KGaA; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health savings accounts with employer

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term/di

Job summary

P&O Care, now part of Ottobock Patient Care, seeks a Clinical Liaison to support market development in St. Louis, MO.

This role builds lasting relationships with referral sources, educates patients and families about the care process, and collaborates with local facilities to grow the location's market. You will travel to facilities, host in-services, and work with the marketing team to create outreach content while adhering to HIPAA and regulatory guidelines.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or active clinical licensure.
• Experience in medical sales or medical case management.
• Proven track record of successfully managing customer relationships.
• Knowledge of prosthetics and orthotics devices, services, and clinical workflows.
• Understanding of medical terminology; Medicare/Medicaid knowledge preferred.
• Fluent use of Microsoft Office and database tools.
• Excellent communication and interpersonal skills; ability to work independently.
• Willingness and ability to travel for patient care/outreach.

Responsibilities

• Assist in growing the location’s market and referral network.
• Develop and augment relationships with healthcare facilities.
• Increase patient referrals by identifying sources and building relationships.
• Schedule and host in-services and facility tours.
• Travel for patient care and outreach activities; maintain HIPAA compliance.
• Collaborate with marketing to create market content and monitor market trends.
• Represent the company at trade shows and continuing education events.

Skills

Medical sales

Customer relationships

Prosthetics knowledge

Medical terminology

Medicare/Medicaid knowledge

Microsoft Office

Databases

Communication skills

Time management

Travel willingness

Education

Bachelor’s degree in Business/Marketing/Communications

Active clinical licensure

Tools

Microsoft Office

CRM software

Job description

Prosthetic and Orthotic Care, Inc. (P&O Care) was founded in 2002 to improve the quality of patients' lives by providing innovative, custom prosthetic and orthotic services.In 2021, P&O Care joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement.. We are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for a Clinical Liaisonto support market development in St. Louis, MO.

This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for the region. The role includes working closely with patients and their families to educate and inform them of the process of care needed.

Duties & Responsibilities

• Responsible for assisting in the growth of the location’s market.
• Develop, solidify, and augment relationships with healthcare facilities.
• Help with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
• Schedule and host in-services and facility tours.
• Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carries out and assists with administrative market development duties created by the management team.
• Collaborate with the marketing team to create content for the market.
• Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs.
• Represent the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
• Coordinate the follow up of new referrals and leads.
• Assist Intake Coordinators, as necessary.
• Strictly adhere to all HIPPA standards regarding patient information.
• Regular time spent traveling in car to visit healthcare facilities.
• Perform other duties and special projects as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or active clinical licensure; experience may be substituted for education
• Experience with medical sales or medical case management
• Proven track record of successfully managing customer relationships
• Knowledge of prosthetics and orthotics devices, services, and clinical workflows
• Understanding of medical terminology preferred
• Knowledge of Medicare and Medicaid preferred
• Familiarity with different sales techniques and pipeline management
• Thorough understanding of Microsoft Office and databases
• Outstanding communication and interpersonal skills
• Advanced communication skills, relationship-building abilities, and professional presence
• Proven ability in critical thinking and problem-solving
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks to completion
• Self-motivated with the ability to work independently with minimal supervision
• Ability to maintain confidentiality of company financial and other sensitive information
• Valid driver's license and reliable transportation
• Ability to travel for patient care and outreach activities
• Flexibility to work outside regular business hours as needed
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability