Clinical Liaison

CenterWell Home Health; Pensacola (FL); On-site; USD 59,300 - 80,900; Full time

Job summary

CenterWell Home Health in Pensacola is seeking a RN with extensive clinical experience to increase admissions within assigned accounts and coordinate with hospitals, SNFs, and discharge planners to provide timely updates on services in the market.

The role emphasizes exceptional customer service to physicians, facility staff, patients, and families, with ongoing collaboration with the program clinical team to determine patient eligibility and ensure smooth referrals and processing of orders.

Qualifications

• Nursing degree or equivalent required.
• BSN preferred.
• RN licensure in state of practice.
• Minimum three years of clinical experience.
• Strong knowledge of regulations and Medicare eligibility.
• Familiarity with facility protocols and industry regulations.
• Excellent customer service, account development, organization, and selling skills.
• Able to work independently and in a team.
• Computer proficiency.

Responsibilities

• Increase admissions within assigned accounts and meet targets.
• Develop and maintain contact with hospitals and facilities for ongoing updates.
• Promote exemplary customer service to physicians, facility staff, clients and families.
• Conduct facility visits to assist program clinical team in eligibility decisions.
• Collaborate with program staff and other field sales resources in weekly meetings.
• Assist in timely processing of physician orders.
• Work with Hospice Division to coordinate comprehensive home health and hospice deliverables.
• Follow up on referrals and live discharges within facilities.

Skills

RN licensure

Clinical experience

Account development

Customer service

Communication

Independence and teamwork

Computer proficiency

Regulatory knowledge

Education

Nursing degree or equivalent

BSN preferred

Job description

Responsibilities

• Increase admissions within assigned accounts, meet or exceed targets.
• Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on the Company’s services available in a market.
• Promote exemplary customer service to physicians, facility personnel, clients and client families at all times.
• Primarily conduct facility visits at the physicians’ request to assist the program clinical team in determining eligibility.
• Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources.
• Assist the program in timely processing of physician orders as directed.
• Work collaboratively with Hospice Division counterparts as applicable, representing the Company’s comprehensive home health and hospice deliverables.
• Follow up on all referrals within facilities not admitted to the program.
• Follow up on live discharges related to the facilities.
• Abide by all operational compliance with internal controls and reporting.
• Provide education and/or continuing education programs for referral sources within guidelines of facility and company policy. Utilize appropriate company resources to maintain and develop business opportunities. Maintain market awareness and prepare competitive updates.
• Actively participate with the program in development of business and market growth plans.
• Maintain positive relationships with referral sources, facilitate communication between referral sources, client and family populations within assigned accounts, attend professional organization meetings as approved, and maintain and monitor patients in the facility.
• Assist the program as needed with informational visits.

Required Experience and Skills

• Nursing degree or the equivalent required.
• Bachelor’s of Science in Nursing preferred.
• Registered Nurse Licensure required in state of practice.
• A minimum of three years clinical experience.
• Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
• Strong knowledge of facility protocols and industry regulations is required.
• Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills required.
• Demonstrates the ability to work independently as well as in a team.
• Computer proficiency required.
• Has the ability to appropriately represent company service capabilities and value to assigned referral source audience, patients and families.

Scheduled Weekly Hours

40

Pay Range

$59,300 - $80,900 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell focuses on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.