Clinical Liaison

AMOREM, formerly known as Burke Hospice & Palliative Care and Caldwell Hospice and Palliative Care; North Carolina; On-site; USD 75,000 - 95,000; Full time

Job summary

AMOREM is seeking a Clinical Liaison to serve as the account owner for assigned hospitals, educating providers about the organization’s hospice services and coordinating care. The role requires building strong relationships with physicians, case managers, social workers, discharge planners, and hospital staff to support patient-centered outcomes.

The ideal candidate holds a Bachelor’s degree in nursing with at least 2 years of nursing experience (hospice preferred) and demonstrates excellent

Qualifications

• Bachelor’s degree in nursing.
• 2+ years in nursing; hospice experience preferred.

Responsibilities

• Present professionally and serve as an organizational ambassador within assigned hospitals.
• Record nursing assessments into EMR or hospitals’ preferred system.
• Develop and maintain contact with physicians, hospital staff including case managers and social workers.
• Promote exemplary customer service to physicians, hospital personnel, patients and families.
• Collaborate with health care providers to determine patient and family-centered plan of care.
• Make inpatient visits to hospice patients in hospitals.
• Coordinate transfer of care for hospital referrals to long-term care facilities or home care.
• Participate in Quality Assurance and Performance Improvement activities.

Skills

Interpersonal communication

Customer service

Problem-solving

Relationship building

Nursing knowledge

Education

Bachelor’s degree in nursing

Tools

EMR system

Job description

The Clinical Liaison serves as the account owner of the assigned hospitals, providing education and information on the organization’s services, and acts as a liaison between the assigned hospitals and the hospice team. The Clinical Liaison makes inpatient visits to hospice patients in hospitals and provides education to providers. The Clinical Liaison is responsible for building and developing relationships with physicians, case managers, social workers, and other key decision makers throughout the assigned hospitals to support the mission of the organization.

Description

The Clinical Liaison serves as the account owner of the assigned hospitals, providing education and information on the organization’s services, and acts as a liaison between the assigned hospitals and the hospice team. The Clinical Liaison makes inpatient visits to hospice patients in hospitals and provides education to providers. The Clinical Liaison is responsible for building and developing relationships with physicians, case managers, social workers, and other key decision makers throughout the assigned hospitals to support the mission of the organization.

Requirements

Essential Duties & Responsibilities:

• The Clinical Liaison will present professionally, have good problem-solving capabilities, have excellent interpersonal communication, and have excellent customer service skills. This role serves as an organizational ambassador within the assigned hospitals.
• Record the results of the nursing assessment into organization’s EMR and hospitals’ preferred mode, if indicated
• Abide by and demonstrate the organization's Mission, Vision, and Values through both behavior and job performance on a day-to-day basis
• Develop and maintain contact with key physicians, hospital staff to include case managers, social workers, and discharge planners
• Promote exemplary customer service to physicians, hospital personnel, patient and family, at all times
• Collaborate with other health care providers in determining the appropriate patient and family-centered plan of care for the patient and the family and ensure the implementation of the interdisciplinary plan of care
• Make inpatient visits to hospice patients in hospitals
• Provide for the maintenance of safe and effective nursing care, whether rendered directly or indirectly
• Perform other but similar duties as assigned
• Participates in Quality Assurance and Performance Improvement activities
• Serves as end-of-life resource to hospital providers, nursing staff, social workers, discharge planners, case managers, chaplains, etc as well as to patients and/or family members.
• Coordinates transfer of care for hospital referrals for routine and General Inpatient admissions from hospital to long term care facilities, home or Patient Care Units

Education

• Bachelor’s degree in nursing.

Experience: 2+ years in field of nursing, hospice experience preferred.