Clinical Liaison

1400 The Spaulding Rehabilitation Hospital Corporation; Cambridge (MA); Hybrid; USD 97,603,000 - 142,210,000; Full time

Benefits offered by this job

Hybrid work schedule

Weekend/holiday rotation

Job summary

The Spaulding Rehabilitation Hospital Corporation seeks a Community Outreach Coordinator to advance connection with community providers, physicians, and organizations, promoting the hospital's services and smooth patient transitions between community and hospital settings. This full-time hybrid role requires in-person and remote work, with weekend and holiday rotation.

Ideal candidates have liaison and rehab experience, MA clinical licenses, strong communication, and the ability to travel

Qualifications

• Bachelor's degree in Healthcare Management, Public Relations, or related field required.
• Active MA clinical license (RN, PT, OT, SLP, LCSW/LICSW) required.
• Community outreach experience 2–3 years required.
• Healthcare/Managed Care experience 1–2 years required.
• Valid driver's license and willingness to travel locally.

Responsibilities

• Develop and implement outreach strategies with local community organizations.
• Build relationships with stakeholders to promote services and referrals.
• Educate partners about hospital programs and resources.
• Collaborate with physicians and discharge planners to refer patients.
• Organize community events, health fairs, and seminars.
• Coordinate with marketing to craft outreach materials.

Skills

Liaison experience

IRF/acute rehab experience

Strong communication

Interpersonal skills

Organizational skills

Willingness to travel

Education

Bachelor's Degree in Healthcare Management

Bachelor's Degree in Public Relations

Bachelor's Degree in Related Field

Job description

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This is a full-time position working a hybrid schedule of 4 days in person and 1 day remote. This position also rotates weekends and holidays.

Ideal Candidate

• Liaison experience preferred
• IRF/acute rehab experience preferred
• Active, clinical license in MA required (RN, PT, OT, SLP, LCSW/LICSW)

Summary

Responsible for establishing and maintaining strong connections with community partners, healthcare providers, and relevant organizations by promoting the hospital's services, building relationships, and facilitating seamless patient transitions between the community and hospital settings.

Does this position require Patient Care? Yes

Essential Functions

• Develop and implement outreach strategies to connect with local community organizations, physician practices, clinics, senior living facilities, and other healthcare providers.
• Build and maintain strong relationships with key stakeholders to promote the hospital's services and create referral pathways.
• Educate community partners and healthcare providers about the hospital's specialized services, programs, and resources available to patients.
• Collaborate with physicians, discharge planners, case managers, and other healthcare professionals to facilitate patient referrals to the hospital.
• Conduct assessments to identify healthcare needs and gaps in the community.
• Organize and participate in community events, health fairs, seminars, and workshops to promote the hospital's services and engage with the public.
• Collaborate with the hospital's marketing and public relations teams to develop targeted materials and messages for community outreach efforts.

Qualifications

• Education: Bachelor's Degree Healthcare Management required or Bachelor's Degree Public Relations required or Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Licensed Clinical Social Worker [LCSW - State License]
• Licensed Independent Clinical Social Worker [LICSW - State License]
• Occupational Therapist [State License] - Generic - HR Only preferred
• Physical Therapist [State License]
• Registered Nurse [RN - State License]
• Speech-language Pathologist [State License]

Experience

• Community Outreach Experience 2-3 years required
• Healthcare/Managed Care Experience 1-2 years required

Knowledge, Skills and Abilities

• Knowledge of local healthcare resources and community organizations.
• Familiarity with healthcare regulations, privacy laws, and ethical standards.
• Strong communication, presentation, and interpersonal skills.
• Ability to establish and maintain positive relationships with varied stakeholders.
• Excellent organizational and time management abilities to manage multiple initiatives simultaneously.
• Valid driver's license and willingness to travel within the community as needed.

Additional Job Details

• Physical Requirements Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Hybrid Work Location 1575 Cambridge Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $34.13 - $49.63/Hourly Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.