Clinical Liaison

Talentify; Bethlehem (Northampton County); On-site; USD 52,000 - 70,000; Full time

Job summary

Good Shepherd Rehabilitation Hospital seeks an Admissions Liaison to coordinate admissions, support patients and families, and develop referral sources. The role interfaces with medical staff, insurance and discharge planners to ensure smooth processes.

The position includes educating stakeholders, arranging pre-admission activities and fostering trusting relationships through clear communication and professional care.

Qualifications

• Education and licensure requirements include nursing diploma or clinical program; Bachelor’s degree preferred.
• 2–4 years nursing, therapy, or case management experience required.
• Experience in referral marketing and relationship-building a plus.
• Acute rehabilitation experience a plus.

Responsibilities

• Develop and implement referral marketing strategies to attract new referral sources and strengthen relationships with existing sources.
• Coordinate and schedule admission appointments and assist with precertification as needed.
• Provide admissions information and tours to patients and families; guide them through choosing Good Shepherd.
• Educate referral sources, patients and families to make informed decisions and build trust.

Skills

Interpersonal communication

Coordination

Referral marketing

Education

Diploma in Nursing

Associates Degree

Bachelor’s degree preferred

Job description

JOB SUMMARY

The Admissions Liaison serves as the primary contact for patients and their families during the admission process at Good Shepherd Rehabilitation Hospital. This role involves coordinating and facilitating the admission of patients, ensuring all necessary documentation is completed, and providing information and support to patients, families and care managers. The Admissions Liaison works closely with medical staff, insurance companies, discharge planners and other health-care professionals to ensure a smooth and efficient admission process. Additionally, the Admissions Liaison is responsible for developing and executing referral marketing strategies to attract new referral sources and strengthen relationships with existing referral sources.

ESSENTIAL FUNCTIONS

• DEVELOPS REFERRAL BASE
  • Develop and implement referral marketing strategies to attract new referral sources and strengthen relationships with existing referral sources.
  • Identify and establish relationships with physicians, care managers/discharge planners, health-care facilities and other potential referral sources.
  • Conduct presentations and meetings with potential referral sources to promote hospital services.
  • Monitor referral trends to measure the effectiveness of marketing efforts.
• FACILITATES EVALUATION AND ADMISSION
  • Conduct initial assessments and evaluations of potential patients.
  • Provide recommendations as to appropriate level of care and assist case managers with precertification.
  • Coordinate and schedule admission appointments.
  • Communicate with patients, families and health-care professionals to gather and provide necessary information.
  • Complete the admission pre-screen and other documentation.
  • Coordinate with the multi-disciplinary team at Good Shepherd Rehabilitation to ensure patient safety and a smooth transition.
• GUIDES PATIENTS AND FAMILIES IN CHOOSING GOOD SHEPHERD
  • Provide comprehensive information about the hospital’s services, programs and specialties.
  • Arrange and conduct tours of the facility to showcase the environment and amenities.
  • Offer pre-admission counseling to help patients and families understand the admissions process, expected outcomes and the benefits of Good Shepherd’s programs.
  • Clearly explain how Good Shepherd ranks against our competitors and utilize outcome data and success stories to demonstrate Good Shepherd’s strengths.
  • Establish a trusting relationship with patients and families by demonstrating empathy, professionalism and a commitment to their well-being.
• SERVES AS AN EDUCATOR
  • Empowers referral sources, patients and families by providing them with the knowledge and resources they need to make informed decisions.
  • Serves as a knowledgeable and reliable point of contact to build trust and foster relationships.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education
  • Diploma in Nursing, or any clinical program Associates Degree required. Clinical program Bachelor’s degree preferred.
• Work Experience
  • 2-4 years of nursing, therapy, or case management experience required
  • Experience in referral marketing and relationship-building a plus
  • Acute rehabilitation experience a plus
• Licenses / Certifications
  • Driver's License required
  • Licensed Practical Nurse (LPN), Registered Nurse (RN) or Registered Respiratory Therapist (RRT) license strongly preferred
  • Basic Life Support / CPR, as a healthcare provider, per the American Heart Association preferred