Admission Liaison Senior

Encompass Health; Woburn (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision plans

Generous paid time off

Tuition reimbursement

Company-matching 401(k)

Flexible spending and health savings accounts

Job summary

Encompass Health is looking for a Senior Admissions Liaison in Woburn, Massachusetts. This role involves coordinating an efficient and compassionate admission process and making a meaningful impact. Responsibilities include managing referral management, performing pre‑certifications, and developing action plans for the admissions department. The ideal candidate will have 3–5 years of experience as a liaison or licensed clinician and familiarity with acute hospitals, along with strong communication skills. The position offers several employee perks, including affordable healthcare and paid time off.

Qualifications

• Current driver’s license and acceptable driving record.
• Current state professional license preferred.
• Minimum 3–5 years experience as liaison or licensed clinician.

Responsibilities

• Performs pre-certifications for admissions.
• Oversees referral management and admissions process.
• Develops action plans for admissions departments as needed.

Skills

Communication skills

Relationship building

Knowledge of healthcare market

Education

Bachelor’s degree or equivalent job experience

Tools

CRM software

Referral Development System (RDS)

ORBIT

Navihealth

Allscripts

Job description

Admissions Liaison, Senior

Play a vital part in coordinating an efficient and compassionate admission process, making a meaningful impact in an environment that feels like home.

Starting Perks and Benefits

• Affordable medical, dental, and vision plans for full‑time and part‑time employees and their families.
• Generous paid time off that accrues over time.
• Opportunities for tuition reimbursement and continuous education.
• Company‑matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A vibrant community of individuals passionate about the work they do.

Responsibilities

• Performs pre‑certifications.
• Assembles admission consent packets.
• Oversees the process of referral management and admissions.
• Reviews pre‑admission screens to identify appropriate physician assignment, unit and bed for patients.
• Maintains accurate listing of all patients in hospital.
• Manages ORBIT, CRM, VAB, ACEIT, Patcom and external referral systems (Navihealth, Allscripts).
• Assists Regional Vice President of Business Development with referral to admit process in challenged hospitals.
• Educates the admissions liaison staff on the referral development and admissions process.
• Develops action plans for admissions departments as needed.
• Uses the Referral Development System (RDS).
• Recognizes and removes barriers to admission, and follows up on admissions variables.
• Works with the Regional Director of Managed Care to identify commercial contracting opportunities.
• Works with the admissions liaison to ensure appropriate contract rates negotiated at admission.
• Develops relationships with non‑profit organizations.
• Monitors and measures volume, payer and case growth mix.
• Provides in‑services and professional presentations.

Qualifications

• Current driver’s license in the state of employment and acceptable driving record according to company policy.
• Current state professional license preferred.
• Current CPR certification preferred.
• CRRN preferred.
• Bachelor’s degree or equivalent job experience preferred.
• Minimum 3–5 years experience as liaison or licensed clinician; marketing experience in healthcare environment preferred.
• Familiarity with acute hospital, rehab hospitals, and local healthcare market preferred.

At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.