Clinical Lab Support Technician

Nicklaus Children's Health System; Ohio; On-site; USD 32,000 - 46,000; Full time

Job summary

Nicklaus Children's Health System in Ohio seeks a Laboratory Administrative Clerk to perform clerical duties and process laboratory specimens under the supervision of the Laboratory Supervisor and Director of Operations.

The role requires prior customer service experience and knowledge of medical terminology, with proficiency in Cerner and Microsoft Office. The position involves handling PKU samples, EMR documentation, and routine specimen logistics in a fast-paced environment.

Qualifications

• High school education or equivalent preferred.
• 1 year of customer service in a high-volume fast-paced environment preferred.
• Two years in accredited healthcare facility office highly preferred.
• Medical terminology knowledge highly preferred.
• Able to adapt and react calmly under stressful conditions.
• Proficiency in Cerner and Microsoft Office including Word and Excel.

Responsibilities

• Ensures routine, timed, and stat specimens delivered within specified turnaround times (<5 min for stat; <10 min for routine).
• Sends PKU tests (newborn blood) to State lab, documents session numbers, creates packing lists, and prepares for mailing.
• Contacts engineering for preventive maintenance on centrifuge equipment.
• Responsible for completing temperature reports for freezers and refrigerators.
• Follows Infection Control standards and uses PPE per hospital policy and procedures to ensure safety.
• Scans all required PKU results into the EMR.
• Contacts labs regarding pending test results; scans patient documents into Cerner.
• Answers phones promptly and takes messages as needed.
• Obtains necessary supplies for specimen collections.
• Maintains accountability by ensuring compliance with licensure, certifications, all competencies, health requirements, and education requirements.
• Maintains accountability with timekeeping as outlined by policy and procedures.

Skills

Cerner

Microsoft Office (Word)

Microsoft Excel

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

Cerner EMR

Job description

Nicklaus Children's Health System in Ohio seeks a Laboratory Administrative Clerk to perform clerical duties and process laboratory specimens under the supervision of the Laboratory Supervisor and Director of Operations.

The role requires prior customer service experience and knowledge of medical terminology, with proficiency in Cerner and Microsoft Office. The position involves handling PKU samples, EMR documentation, and routine specimen logistics in a fast-paced environment.