Clinical Intervention Center Technician

MedWiz Solutions, LLC; Cherry Hill Township (NJ); Hybrid; USD 42,000 - 55,000; Full time

Job summary

MedWiz Solutions, LLC in Cherry Hill, NJ is seeking a Pharmacy Technician for the Clinical Intervention Center. You will coordinate follow-up, gather and document information, and communicate with prescribers and facility staff to support timely medication services.

You will work with pharmacists and internal teams to resolve routine issues within technician scope, ensure accuracy, confidentiality, and compliance with HIPAA and regulations; weekend coverage may be required.

Qualifications

• High school diploma or GED or equivalent.
• Active pharmacy technician registration/license as required by the work location.
• Experience in pharmacy-related or healthcare settings is preferred.
• Ability to manage multiple priorities with accuracy and timely turnaround.
• Familiarity with pharmacy systems, technology, and documentation.

Responsibilities

• Manage clinical intervention queues and follow-up activities per priorities and service expectations.
• Gather information and documentation to support pharmacist review and interventions.
• Communicate professionally with prescribers, nursing staff, facility personnel, and partners.
• Coordinate follow-up on incomplete, missing, changed, or unresolved prescription requests.
• Review and assist with resolving routine prescription, adjudication, insurance, or processing issues.
• Document communications, actions, and outcomes in pharmacy systems.
• Coordinate information with pharmacists and internal departments to support processing and dispensing.
• Collaborate with Data Entry, Billing, Customer Service, and Logistics to resolve workflow issues.
• Identify issues requiring pharmacist judgment or escalation and route appropriately.
• Maintain confidentiality and compliance with HIPAA and regulations.

Skills

Attention to detail

Communication skills

Problem solving

Multitasking

Healthcare knowledge

Education

High school diploma or GED

Pharmacy technician license

Tools

Pharmacy management systems

eMAR

EHR/EMR

Job description

Description

The Pharmacy Technician, Clinical Intervention Center supports pharmacist‑led clinical and medication‑related workflows by coordinating follow‑up, gathering and documenting information, communicating with healthcare providers and facility staff, and helping resolve routine medication and prescription issues within technician scope. This role works closely with pharmacists, prescribers, nursing facility staff, and internal pharmacy teams to support accurate, timely, and compliant medication services for residents in long‑term care and other post‑acute care settings.

Essential Job Functions and Responsibilities

• Manage assigned clinical intervention queues, worklists, communications, and follow‑up activities in accordance with established priorities and service expectations.
• Gather information and documentation needed to support pharmacist review and medication‑related interventions.
• Communicate professionally with prescribers, nursing staff, facility personnel, and other healthcare partners regarding prescription clarification, documentation, follow‑up, and other medication‑related needs within technician scope.
• Coordinate follow‑up on incomplete, missing, changed, or otherwise unresolved prescription and medication requests.
• Review and assist with resolving routine prescription, adjudication, insurance, or processing issues and upscale matters requiring additional review.
• Accurately document communications, actions taken, outstanding items, and outcomes in applicable pharmacy systems.
• Coordinate prescription and medication information with pharmacists and internal departments to support accurate and timely processing and dispensing.
• Work collaboratively with Data Entry, Billing, Customer Service, Pharmacy Operations, Logistics, and other teams to resolve medication‑related workflow issues.
• Identify issues that require pharmacist judgment, clinical review, or escalation and route them appropriately.
• Maintain confidentiality and comply with applicable pharmacy regulations, HIPAA requirements, company policies, and established procedures.
• Support quality, service, and workflow improvement by identifying recurring issues and communicating opportunities for improvement.
• Maintain professional and responsive relationships with internal and external partners.
• Perform other related responsibilities and projects as assigned.

Requirements

Basic Qualifications

• High school diploma, GED, or equivalent demonstrated capability.
• At least 1 year of pharmacy technician, healthcare, medication‑related, or comparable regulated‑work experience.
• Active pharmacy technician registration, license, or authorization as required by the work location.
• Ability to work independently within established procedures and appropriately upscale issues outside technician scope.
• Working proficiency with pharmacy systems, technology, and medication‑related documentation.
• Strong attention to detail, organization, prioritization, communication, and problem‑solving skills.
• Ability to manage multiple priorities while maintaining accuracy and appropriate turnaround times.
• Ability to communicate effectively with pharmacists, healthcare providers, facility staff, and internal team members.
• Ability to maintain confidentiality and appropriately handle protected health information.
• Ability to work the schedule associated with the position, including weekend or other coverage as required.

Preferred Qualifications

• PTCB or other nationally recognized pharmacy technician certification.
• Long‑term care, institutional, closed‑door, or other pharmacy experience.
• Experience supporting clinical, prescription clarification, adjudication, prior authorization, or medication‑related workflows.
• Experience using pharmacy management, eMAR, EHR, or related healthcare technology.
• Experience communicating with prescribers, nursing facilities, or other healthcare partners.