Clinical Informatics Specialist

UPMC; Fairview Township (York County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

UPMC Corporate Health Services is seeking a Clinical Informatics Specialist to support the Care Efficiency and Innovation Team. The role is hybrid with onsite travel to UPMC facilities, travelling weekly across West Central PA/Western MD region to Altoona, Bedford, Somerset, and Western Maryland hospitals.

Under the direction of the DCOI, you will assess, develop, and implement new technology for clinical practice, serving as a liaison for end users and the informatics division.

Responsibilities

• Develops and maintains productive working relationships internally and externally, demonstrates accountability for actions, and fosters a healthy workplace.
• Participates in research activities, system validation, and informatics projects; supports education of end users on new or upgraded applications.
• Assists in planning, coordination, and communication for go-live events and ongoing informatics initiatives; provides data and reporting as requested.

Job description

UPMC Corporate Health Services is hiring a Clinical Informatics Specialist to support our Care Efficiency and Innovation Team! This role will work Monday through Friday during standard business hours. The role may require occasional early morning, evening, and weekend coverage based on project needs. This position will be a hybrid position with onsite travel requirements to other UPMC facilities. Travel will occur weekly. The candidate should live in West Central PA/Western MD region supporting UPMC Altoona, UPMC Bedford, UPMC Somerset, UPMC Western Maryland hospitals and surrounding ambulatory locations.

The Care Efficiency and Innovation Team spearheads innovation within Clinical Informatics by enhancing provider efficiency and wellbeing, facilitating the onboarding of new providers, improving documentation with advanced tools, and promoting mobile and AI technologies. Collaborating closely with the Physician Informatics team and Clinical Informatics leadership, they establish best-practice guidelines and act as the primary escalation point for provider workflow issues within informatics teams across both inpatient and outpatient settings.

Under the direction of the manager/Director, Clinical and Operational Informatics (DCOI), the Clinical Informatics Specialist has the responsibility and accountability of assessing and assisting in the investigation, development, and implementation of new technology as it relates to clinical practice and serving as a liaison for end users and the Informatics division. Clinical Informatics Specialist participates on project teams to ensure a successful, on time go live. He/she develops and maintains project deliverables in accordance with application project goals. He/she gathers and communicates data to the manager/DCOI, or others as requested. Frequent travel within region/system required. Position requires schedule flexibility as directed by manager/DCOI.

Responsibilities

Healthy Workforce:

• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues. Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships. Maintains a conscious balance between work and personal life. Models safe work hours, time management and a healthy lifestyle. Communicates with peers and management any safety hazards identified in the workplace.Professional PracticeConducts education program for all levels of end users in new and upgraded applications. May educate at the system or local level as directed by the manager or DCOI. Performs work in a timely and productive manner and meets defined deadlines. Assists in review of system nursing policies to align with the eRecord technology. Takes action to improve knowledge, skills and performance based on feedback or on self-identified developmental needs and provides similar feedback to co-workers.

Quality & Innovation:

• Assumes responsibility as assigned to assist with the continuous improvement projects and maintenance of the eRecord. Participates in research activities, submits abstracts for presentation at local, regional, and national conferences/professional meetings, submits articles for publications, and/or participates in community/volunteer activities. Participates upon request in system application validation.Structural EmpowermentIs empowered to engage appropriate health care personnel and eRecord team members as issues arise. Identifies and communicates learning needs to appropriate manager. Prior to performing new or challenging skills, requests assistance and reviews relevant policies and procedures. Participates in interdepartmental and system activities to encourage communication. Provides informatics mentorship at the unit/dept level helping to develop an interest in informatics. Forms a partnership with end users to maintain an open dialogue for continuous feedback and quality improvement. Creates a work environment to promote flow of ideas for improvement of the eRecord. Maintains membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of development, implementation, and revision of the clinical information system. Participates in Informatics Professional organization activities to enhance personal growth and cultivate relationships in the field at a regional and national level. Performs all other job-related activities as assigned.

Transformational Leadership:

• Objectively observes and educates end users utilizing unit rounding to identify ongoing educational needs regarding clinical documentation issues, patient care challenges, and software application upgrades. Prioritizes issues and reports them accordingly. Active participant in staff workflow assessment in clinical informatics projects. Provides support to manager/DCOI by setting meetings and establishing groups for resolution of EHR assessment. Functions as an internal consultant, resource person, and educator to all levels of personnel in accordance with the objectives of the informatics department. Supports change initiatives at the local and system level as directed by the manager/DCOI.Communicates by preparing and educating at all levels the various types of functionality impact to the end users’ workflow. This communication may include but not limited to the creation of articles for publications, Learning, or any educational venue. Demonstrates basic knowledge of system and local technology applications and the integration of these systems regarding the impact to the end user. Participates in Informatics Council, both local and system level. Assists in preparation of agendas, handouts, and documents meeting minutes. Active participant in assigned committees and work groups with communication back to informatics team/manager/DCOI. Collects and assembles data for the purpose of evaluation of EHR projects. Show proficiency in running explorer menu reports.