Clinical Implementation Specialist

Elsevier; Philadelphia (Philadelphia County); Presencial; USD 79 000 - 131 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual incentive bonus

Country-specific benefits

Resumo da oferta

Elsevier is seeking a Clinical Implementation Specialist within the Customer Success team to deliver successful product implementations across Clinical Solutions, including technical integrations and adoption activities. You will lead end-to-end projects, coordinate internal and customer timelines, and communicate milestones and risks to stakeholders.

Travel up to 20% of the time with on-site or virtual support as needed.

Qualificações

• Clinical background with direct patient care or hospital/health system experience
• 5+ years of implementation, EHR integration, or related consulting experience
• Led complex, multi-stakeholder implementation projects from initiation through go-live
• Strong project management skills across cross-functional initiatives
• Excellent verbal and written communication, including senior stakeholders
• Willingness to travel up to 20% of time

Responsabilidades

• Lead end-to-end implementation of Elsevier's Clinical Solutions products for customer accounts, from kickoff through go-live and adoption
• Establish and manage project plans, milestones, and timelines across multiple concurrent implementations
• Serve as SME for product functionality, access methods and workflows, and troubleshoot issues
• Provide virtual and on-site training and consultative support to maximize adoption and value
• Champion customer satisfaction through responsive, transparent communication

Conhecimentos

Clinical background

Implementation experience

Project management

Stakeholder communication

Travel readiness

Formação académica

Bachelor's degree

PMP certification

Ferramentas

Epic

Oracle/Cerner/Allscripts

Descrição da oferta de emprego

About our Team

As a Clinical Implementation Specialist, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical clinically focused implementation and EHR integration services, robust training and adoption programs, and commercial readiness / go-to-market support.

About the Role

As part of Elsevier's Customer Success team, the Clinical Implementation Specialist plays a critical role in delivering successful product implementations for our Clinical Solutions customers, including technical integrations, training, and adoption activities. This role drives high-visibility, high-complexity projects across the Clinical Solutions portfolio, including Elsevier Clinical Reference and Decision Support, Patient Engagement, and Clinical Workflow products, ensuring a high level of service satisfaction and successful achievement of each customer's unique goals.

The Clinical Implementation Specialist leverages technical expertise in SaaS solutions and EHR integration workflows to drive successful implementations. They coordinate project activities, manage internal and customer timelines, establish and track key milestones, and communicate project status, risks, and next steps to key stakeholders. Building and nurturing value-based relationships and keeping the lines of communication open with our most demanding and high-profile clients will be crucial to success.

Responsibilities

Implementation Delivery

• Lead end-to-end implementation of Elsevier's Clinical Solutions products for customer accounts, from kickoff through go-live and adoption.
• Establish and manage project plans, milestones, and timelines across multiple concurrent, high-visibility implementations.
• Serve as a subject matter expert, understanding product functionality, access methods and workflows, technical integration requirements, and the ability to troubleshoot and resolve complex product and implementation related issues.
• Provide virtual and on-site training and consultative support to help clients maximize adoption and value.
• Champion customer satisfaction through responsive, transparent, and authentic communication.

Stakeholder Management & Escalations

• Proactively manage client expectations and communicate project status, risks, and resolutions to internal and external stakeholders
• Serve as the primary point of contact and escalation path for key implementation project stakeholders, including leadership, IT counterparts, and executive sponsors.
• Be a highly motivated change agent and problem solver.

Cross-Functional Collaboration

• Partner with Product, Technology, and Subject Matter Experts to scope requirements and resolve technical and workflow challenges, ensuring successful delivery of relevant products and functionality.
• Collaborate with Customer Success leadership and relevant stakeholders to Identify recurring risks and process gaps across implementations and recommend and drive improvements to methodology, tools, and training.

Requirements

• Have a Clinical background and experience providing direct patient care or hospital/health system experience (Registered Nurse or similar)
• Have 5+ years of experience in implementation, technical EHR integration, customer engagement/service, and/or consulting support, ideally within EHR-integrated healthcare and/or SaaS environments.
• Have proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live.
• Strong project management skills across cross-functional initiatives.
• Be an effective problem solver able to navigate ambiguity within a matrix organization.
• Have excellent verbal and written communication skills, including experience presenting to senior stakeholders.
• Able to travel to customer sites as required (up to 20% of time).
• Have a Bachelor's degree or equivalent experience.

Preferred Skills

• EHR implementation/informatics experience (Epic, Oracle/Cerner, Allscripts, etc.).
• Project Management Professional (PMP) certification.
• AI (Artificial Intelligence) fluency, knowledge and experience.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.