Clinical Growth & Solutions Architect (Pre-Sales)

Owl Insights, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

NeuroFlow seeks a Clinical Growth Support Manager to partner with sales and marketing, acting as the clinical voice in front of clients. You will design compelling product demos that illustrate real patient journeys and barriers to care, translating lived clinical experience into actionable narratives for buyers.

The role requires hands-on clinical background, experience with health systems or plans, and ability to travel up to 10% for client demos and conferences.

Qualifications

• Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings.
• Direct experience working inside a health system or a health plan as a care navigator, care manager, or case manager.
• Knowledge of evidence-based practices for mental health and substance use disorders.
• Understanding of healthcare quality metrics and value-based care models.
• Deep knowledge of electronic health records and how care teams use them to drive efficient clinical workflows.
• Willingness to travel up to 10% for client demos, conferences, and onsite meetings.
• High comfort in complex, multi-stakeholder buying environments, skilled at developing differentiated messaging and tools for economic buyers, champions, and technical evaluators.

Responsibilities

• Design and deliver clinical product demonstrations tailored to the audience, whether that is a care management team, a medical director, or a health plan executive.
• Partner with sales on discovery calls to surface clinical pain points, and translate them into a library of demo stories and scripted patient journeys that show the platform in real clinical context.
• Configure and maintain demo environments with realistic clinical data, caseloads, and workflows to support those narratives.
• Serve as the clinical subject matter expert in sales conversations, RFP responses, and client presentations, independently managing relationships with senior clinical and executive stakeholders.
• Identify patterns in market and client feedback and drive clinical positioning priorities with product and marketing.
• Mentor sales and implementation colleagues on clinical workflows and demo best practices, and set the standard for how the team tells NeuroFlow's clinical story.
• Conduct organizational readiness assessments to evaluate client needs and preparedness.
• Identify areas of opportunity and challenge for prospective and existing clients.
• Develop and refine clinical workflows that align with client goals and optimize platform utilization.
• Lead ROI analyses incorporating relevant quality metrics and value-based care considerations.
• Translate complex clinical concepts to diverse stakeholder audiences.
• Partner with marketing to develop user-centered collateral, including one-pagers, case studies, workflow guides, and campaign content grounded in how care teams actually work.
• Review marketing and sales materials for clinical accuracy and credibility with clinical audiences.
• Translate product capabilities into benefit language that speaks to navigators, case managers, and the members and patients they serve.
• Guide clients from the sale through implementation with a focus on clinical best practices.
• Develop and lead clinical training sessions for staff and providers on platform functionality.
• Collaborate with healthcare teams to develop and implement data driven quality improvement initiatives.
• Consult on evidence-based practices and clinical guidelines relevant to client needs.
• Identify opportunities for program expansion and enhancement based on outcomes data.
• Support clients in measuring and demonstrating clinical impact and value utilizing tools such as performance metrics and caseload reports.

Skills

Clinical storytelling

Stakeholder engagement

Product/marketing alignment

Sspeaking to executive audiences

Demo delivery

Travel readiness

Education

Master's degree in Social Work, Counseling, Psychology, or related behavioral health field

Tools

Electronic Health Records (EHR) familiarity

Job description

NeuroFlow seeks a Clinical Growth Support Manager to partner with sales and marketing, acting as the clinical voice in front of clients. You will design compelling product demos that illustrate real patient journeys and barriers to care, translating lived clinical experience into actionable narratives for buyers.

The role requires hands-on clinical background, experience with health systems or plans, and ability to travel up to 10% for client demos and conferences.