Clinical Duty Manager

NHS Ayrshire & Arran; National (MD); On-site; USD 55,000 - 68,000; Full time

Job summary

NHS Scotland is recruiting for a Clinical Duty Manager to support the Integrated Clinical Hub. The role requires leadership in a critical decision-making environment and close collaboration with regional clinical leads and frontline teams.

The post involves working with clinicians, coordinating remote consultation processes and driving patient-focused performance improvements across Scotland. Travel to Ambulance Control Centres is required.

Qualifications

• Experience in a critical decision-making environment.
• Excellent communication, leadership and influencing skills.

Responsibilities

• Support clinicians within the Integrated Clinical Hub (ICH).
• Act as a contact for clinicians in the ICH and advocate for role, people, systems and processes.
• Align the Remote Consultation process across regions and improve colleague experience and satisfaction.
• Analyse data to inform evidence-based decisions and performance improvements.

Skills

Leadership

Communication

Data analysis

Clinical setting experience

Job description

SCSM Clinical Duty Manager

Remote Telephone Consultation is at the forefront of patient care with significant development ongoing in this specialist field within the Integrated Clinical Hub (ICH) to equip skilled practitioners to provide first class clinical care for the people of Scotland.

Monday - Sunday (with unsocial hours)

Times will be 0700-0000.

National Post – Integrated Clinical Hub

Band 7 (with unsocial hours)

The Role

Remote Telephone Consultation is at the forefront of patient care with significant development ongoing in this specialist field within the Integrated Clinical Hub (ICH) to equip skilled practitioners to provide first class clinical care for the people of Scotland.

You will work as part of the Clinical Duty Manager team, providing support to the clinicians working within the Integrated Clinical Hub.

The Integrated Clinical Hub interacts via Remote Telephone Consultation with over 13,000 patients per month in order to assess, consult and match our care to the patient’s needs. Patients are offered the most appropriate advice, signposting or response. SAS benefits from fewer ambulance resources being sent to those for whom an alternative is safe and often allows more rapid access to the care they require

We are seeking to recruit a forward thinking, outcome driven, improvement focused leader with patient care, staff welfare, quality and clinical safety at the forefront of their mind, to take on the role of Clinical Duty Manager to assist with the alignment of the Remote Consultation process, in particular focusing on our cohort of Senior Clinical Support Workers and the overall working practice within the ACC and regions.

The Clinical Duty Managers are an immediate point of contact for clinicians in the ICH and advocate for the role, its people, systems and processes. This role will allow for consistency across process, live time function, and clinical outcomes with leaders who understand the detail of the role and are looking to improve colleague experience. This role will work closely with the regional management teams, regional clinical leads and Integrated Clinical Hub leadership and frontline teams to ensure colleague experience and satisfaction is as high and rewarding as possible.

The ideal candidate will possess experience in a critical decision-making and change management environment, preferably with significant previous experience within a clinical setting. An understanding of the role of the Senior Clinical Support Manager would be advantageous. They will possess excellent communication, leadership and influencing skills with ability to analyse data, make evidence-based decisions and deliver patient focussed performance improvement.

PLEASE NOTE

This role is a test of concept and as such is currently advertised under a Clinical Duty Manager JD. The successful candidate may have responsibility for clinicians across the ICH and the final JD will be drafted as the benefits of these roles and its key areas of responsibility are better understood.

Reporting to the Clinical Hub Manager

The location of the post is based is flexible although there will be a requirement to spend time in our Ambulance Control Centres. Travel throughout Scotland will be required at times.

Informal enquiries may be made to Claire Blaikie, Clinical Hub Manager, 07570435605 or [e-mail].

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.