Clinical Documentation Specialist (Temporary & Remote)

Lingraphica; Princeton, Northern (NJ, KY); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Lingraphica is seeking a Clinical Documentation Specialist for a temporary, remote role. You will obtain medical documentation from providers to complete sales and secure funding for Speech Generating Devices, communicating with SLPs, clients, and prescribers.

You will maintain accurate client records in HubSpot, support the post-trial pipeline, and ensure timely documentation while upholding HIPAA standards and exceptional customer service.

Qualifications

• High School Diploma required.
• Associate’s or Bachelor’s Degree preferred.
• 1–2 years in customer service or healthcare.
• Experience with Adobe, Microsoft Suite, HubSpot, Zoom, and Slack preferred.

Responsibilities

• Obtain medical documentation from providers to support sales and funding.
• Communicate with Speech Language Pathologists, Clients, Care Providers, and Prescribers.
• Maintain client records in HubSpot CRM.
• Support post-trial progression and timely documentation.
• Demonstrate urgency and ownership in the end-to-end sales process.

Skills

Communication skills

Highly organized

Customer service

Multitasking

Professionalism

Phone etiquette

Team player

Adaptability

Problem solving

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

HubSpot

Microsoft Office

Adobe

Zoom

Slack

Cloud-based phone systems

Job description

Clinical Documentation Specialist (Temporary & Remote)

• Full-time

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.Welook for candidates who enjoyworking in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose:The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider officesto complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression

Obtains medical records and prescriptions from Prescribers

Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes

Obtains information necessary to ensure pipeline progression

Maintains diligent organization of documents using Adobe and internal software tools

Accurately and timely documents activities and correspondence using company’s internal software tools

Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue

Knowledge, Skills & Abilities:

Proficient in English with strong written and verbal communication skills, required

Excellent customer service skills and professionalism

Highly organized

Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes

Strong critical thinking and problem-solving skills

Effective written and verbal communication skills

Ability to effectively handle multiple and shifting priorities

Proficiency and comfortability in making and answering numerous phone calls throughout the workday

Ability to take on new challenges and work outside of one’s comfort zone

Ability to resolve issues in a professional and timely manner

A team player with overall company goals in mind

Ability to maintain proper, courteous, and helpful telephone etiquette

Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks

Ability to comfortably interface with various users across the organization

Education & Experience

High School Diploma, required.

Associate’s or Bachelor’s Degree, preferred

1-2 years’ experience in customer service or within the healthcare industry, required

Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.

Work Environment & Physical Demands
Work is performedremotelyfrom a home office. The individual is expected tomaintaina safe, productive workspace with reliable and secure internet access.

Travel
No travel is required for temporary positions.

Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you requirean accommodation, please reach out to Human Resourcesat [emailprotected] for assistance. We are here to help!

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.