Remote AAC Trial Onboarding Specialist

Lingraphica; Princeton, Northern (NJ, KY); Hybrid; USD 55,000 - 67,000; Full time

Benefits offered by this job

Remote work from home

Travel up to 2x per year

Job summary

Lingraphica is seeking a Trial Onboarding Specialist to guide individuals, caregivers, and clinicians through the pre-trial journey, matching communication goals with Lingraphica solutions and explaining insurance benefits and trial steps.

You will coordinate scheduling, ensure HIPAA-compliant data handling, and deliver an exceptional customer experience from inquiry to trial readiness, while traveling up to 2 times per year as needed.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of experience in consultative sales, customer service, healthcare, insurance, sales support, or related role
• Demonstrated ability to build trust with customers and communicate value through consultative conversations
• Strong presentation, communication, and active listening skills with ability to tailor messaging
• Experience using CRM systems such as HubSpot and Microsoft Office
• Strong organizational skills with ability to prioritize in a fast-paced environment
• Ability to explain insurance and financial information clearly and compassionately

Responsibilities

• Serve as the primary point of contact for customers throughout the pre-trial journey
• Guide customers through a consultative sales process to assess goals and needs
• Demonstrate how Lingraphica's devices can improve communication and independence
• Educate customers, caregivers, and clinicians on AAC benefits and the trial process
• Develop knowledge of Lingraphica devices and services to match features to needs
• Coordinate scheduling and gather required information for trial readiness
• Maintain accurate documentation in CRM with HIPAA compliance
• Collaborate with cross-functional teams to ensure a consistent customer experience

Skills

Consultative sales

Customer service

Communication

Active listening

Presentation

Time management

Education

Bachelor’s degree

Tools

HubSpot

Microsoft Office

Job description

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.Welook for candidates who enjoyworking in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

About the role:The Trial OnboardingSpecialistserves as the primary point of contact for customers throughout the pre-trial journey. This role combines consultative sales, customer education, and insurance benefitsexpertiseto help individuals, caregivers, and Speech-Language Pathologists understand the value of AAC and how aLingraphicadevice can improve communication and quality of life.

The Trial OnboardingSpecialistis responsible fordemonstratingthe value of both the Lingraphica device and the trial experience, accuratelyreviewingand communicating insurance benefits, and guiding customers into the beginning of their trial journey. By ensuring customers are informed, prepared, and confident, this role creates a seamless transition into the trial phase of the sales pipeline while delivering an exceptional customer experience.

Responsibilities:

Serve as the primary point of contact for customers throughout the pre-trial journey, providing a seamless, supportive, and personalized experience.

Guide customers through a consultative sales process that uncovers communication goals,identifieschallenges, and recommends theLingraphicasolution best aligned with their unique needs.

Build customer confidence bydemonstratinghowLingraphica'stechnology can improve communication, independence, participation, and overall quality of life.

Educate customers, caregivers, and clinicians on the benefits of AAC, theLingraphicatrial process, and available support resources.

Develop andmaintainstrong knowledge ofLingraphica'sdevices, software, accessories, and product enhancements, effectively matching features and benefits to each customer's functional communication goals and clinical presentation

Inspire customers and care partners to move confidently into a device trial by addressing questions, overcoming objections, and reinforcing the value of theLingraphicaexperience.

Demonstrate the ability to adapt and think critically beyond established scripts,leveraginga deep understanding of our products and their applications across various communication disorders. Exhibit creativity and flexibility in tailoring interactions to meet the unique needs of each customer.

Screen prospective customers for trial appropriateness and coordinate all activities necessary to prepare them for a successful device trial.

Communicateverified insurance benefits, eligibility requirements, coverage details, and financial responsibilities with accuracy and empathy.

Guide customers through insurance and financialassistanceoptions, including collection of required documentation and communication of financial outcomes.

Coordinate scheduling, collect outstanding information, and proactively remove barriers that could delay trial readiness.

Confirm the accuracy of customer demographics, insurance information, diagnoses, and required documentation.

Maintain complete andaccuratedocumentation within CRM systems while ensuring HIPAA compliance and data integrity.

Monitor customer trends, engagement metrics, and operational performance toidentifyopportunities for process improvements and enhanced customer outcomes.

Collaborate closely with cross-functional teams to create a consistent customer experience across the entire sales and clinical journey.

Perform other duties as assigned.

Qualifications

Minimum Qualifications:

Bachelor’s degree or equivalent combination of education and experience

Two (2)+years of experience in consultative sales, customer service, healthcare, insurance, sales support, or a related customer-facing role.

Demonstrated ability to build trust with customers and communicate the value of products or services through consultative conversations.

Strong presentation, communication, and active listening skills with the ability to tailor messaging to individual customer needs.

Experience using CRM systemssuch asHubspotand Microsoft Office.

Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.

Ability to explain insurance and financial information clearly and compassionately.

Preferred Qualifications:

Experience in healthcare, rehabilitation, insurance, or DME.

Experience with HubSpot CRM

AAC experience

Additional Information

Work Environment & Physical Demands

Work is performed remotely from a home office. The individual is expected tomaintaina safe, productive workspace with reliable and secure internet access.

This role requires the ability tooperatea computer, communicate verbally, andparticipatein virtual meetings with or without reasonable accommodation.

Travel

Ability and willingness to travel within the U.S. (including airline travel) isrequiredup to 2 times per year for in-person team and all-company meetings

Accommodations

At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilitiesrequired, as well as the physical demands associated with the role. We recognize that everyone’s needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.

If you requirean accommodation, please reach out to Human Resourcesat[emailprotected] for assistance. We are here to help!

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The full salary range for this position is $54,500 (minimum) to $66,500 (maximum) per year. A $3,000 bilingual differential is provided when applicable. Placement in the range is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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