Clinical Customer Training Manager

Bluesight, Inc.; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

An innovative healthcare technology company seeks a Clinical Customer Training Manager to enhance user skills and product adoption. This fully remote role involves developing engaging training programs for hospital pharmacy customers, ensuring effective utilization of Diversion tools. With a focus on collaboration and maximizing customer experience, you will play a vital role in driving user engagement and retention. Join a dynamic team dedicated to revolutionizing the hospital pharmacy landscape, where your contributions will directly impact the efficiency and safety of healthcare delivery.

Benefits

Unlimited Vacation Days

Generous Insurance Coverage

401k Program with Company Match

Collaborative Culture

Qualifications

• 5+ years of experience in hospital pharmacy or pharmacy tech.
• Experience with hospital drug diversion programs.
• 2-5 years training customers on technical software.

Responsibilities

• Design and develop training materials for hospital pharmacy.
• Conduct training sessions via webinars and workshops.
• Gather feedback and improve training content.

Skills

Organizational Skills

Presentation Skills

Communication Skills

Customer Engagement

Problem-Solving

Education

Pharmacy Degree

Tools

Training Software

Online Course Platforms

Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers using our proven solutions.

We are seeking a dedicated and experienced Clinical Customer Training Manager to join our dynamic customer deployment team. This role will be responsible for overseeing the development, coordination, and delivery of training programs for our hospital pharmacy customer base. The Training Manager will play a crucial role in enhancing Bluesight diversion product user skills, knowledge, and performance by creating engaging and effective training.

You will help customers effectively utilize our Diversion tools, create a supportive community for users, and ensure high product adoption, utilization, and customer value through various training methods and communication channels.

This position requires strong organizational skills, attention to detail, and the ability to thrive in a collaborative, fast-paced environment. Your top priority is maximizing hospital customer usage of the software and optimization of their experience. This requires a deep understanding of complex hospital process workflows and the ability to translate them into more digestible training concepts. With your passion for building relationships and representing the voice of the customer, you are in a critical position to drive user adoption, customer engagement, and retention.

Key Responsibilities include:

• Training Development:

Designing and developing training materials, including presentations, tutorials, documentation, and online courses

• Training Delivery:

Conducting training sessions in various formats, such as live webinars, in-person workshops, and online tutorials including our Diversion Collective program

• User Group Management:

Facilitating and managing online or in-person user groups to promote knowledge sharing, collaboration, and problem-solving among users.

• Feedback and Improvement:

Gathering feedback from training sessions and user groups, analyzing data, and making improvements to training content and delivery methods.

• Workflow and Policy Optimization:

Work with key customers to build processes and policies that best support Bluesight product utilization and integrate Bluesight products into our customers' daily workflow.

• Collaboration:

Working closely with sales, customer success, product development, and other teams to ensure alignment and effective training.

• Documentation:

Developing documentation of best practices, workflow optimization and tools for customers.

• Support and Guidance:

Providing one-on-one support and answering questions from users regarding the software.

• Monitoring and Reporting:

Tracking and reporting on training metrics to measure the success of training programs and user group activities.

• Staying Current:

Keeping up-to-date with software updates, features, and best practices in software training and user engagement.

About You - Requirements and Qualifications

• You consistently pursue excellence and have a desire for deep meaning in your work.
• You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
• You are passionate about teaching elegant solutions for complex data analysis problems to customers who need it most.
• You thrive under pressure and have the ability to be flexible/nimble in ambiguous situations.
• You are a polished, patient, and persuasive communicator. You genuinely enjoy being a support system for our customers with a responsive and empathetic communication style.
• You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members.

• 5+ years of experience as a hospital pharmacist or pharmacy tech
• 5+ years of experience with hospital drug diversion programs
• 2 - 5 years of experience training/onboarding customers to adopt technical software solutions
• Experience in the enterprise software space, startup experience also a plus
• Previous leadership and people management experience preferred
• Ability to empathetically listen to synthesize user feedback and be a driver of best practices
• Strong presentation, listening, organization, and contact management skills
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience

$110,000 - $140,000 a year

This is the standard base pay range for this role. In addition to a base salary, this position is also eligible for an amazing benefits package. The actual amount of salary offered will vary depending on the position level, experience, performance, and location. This position is fully remote and open to applicants in the continental United States.

This position is a remote position and open to applicants in the continental United States.

Why Bluesight?

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

-Competitive salary

-Time off when you need it – unlimited vacation days!

-Generous insurance coverage

-401k program with a company match

-Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.