Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist)

SweetSpot™; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

An innovative startup is looking for a Clinical Customer Success Manager to enhance diabetes care through a groundbreaking remote monitoring platform. This role is pivotal in analyzing patient glucose data, providing clinical recommendations, and fostering strong relationships with healthcare partners. The ideal candidate will thrive in a fast-paced environment, leveraging their extensive experience in diabetes management and communication skills to improve patient outcomes. Join a passionate team dedicated to making a difference in the lives of individuals managing diabetes and be part of a collaborative culture that values innovation and growth.

Benefits

Collaborative Team Environment

Cutting-edge Diabetes Management Innovation

Dynamic Startup Culture

Opportunity to Make a Difference

Qualifications

• 5+ years of practice experience as a CDCES in diabetes care management.
• Active, unrestricted CDCES certification required.
• Experience with diabetes devices like Dexcom and Libre.

Responsibilities

• Analyze CGM reports for T1D/T2D patients through remote reviews.
• Conduct follow-up calls with patients to discuss data reviews.
• Support healthcare practices in adopting SweetSpot.

Skills

Diabetes Care Management

Communication Skills

Critical Thinking

Problem Solving

Team Collaboration

Education

Certified RN

CDCES Certification

Experience with CGM

Experience with Insulin Pumps

Tools

EMR Systems

PipeDrive CRM

Job description

Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist)

SweetSpot is seeking a Clinical Customer Success Manager with a CDCES certification to play an integral role in the ongoing clinical support for our clinic partners utilizing our remote diabetes monitoring platform and service, SweetSpot. This position involves analyzing patient glucose data, providing clinical recommendations, and supporting healthcare practices in their adoption and continued use of SweetSpot. The ideal candidate will have extensive experience in diabetes care management, strong communication skills, and a passion for leveraging digital solutions to improve patient outcomes.

Responsibilities:

1. Clinical Responsibilities:
2. Analyze and interpret CGM and/or insulin pump reports for T1D/T2D patients through remote reviews.
3. Provide clinical recommendations and document via EMR systems.
4. Conduct follow-up calls with patients to discuss data reviews and regimen changes.
5. Provide diabetes self-management education during remote reviews.
6. Customer Success:
7. Support the growth of the SweetSpot program, ensuring quality support and communication of success metrics.
8. Engage with healthcare practice customers to understand needs and communicate progress.
9. Collaborate with clinicians to resolve workflow challenges and develop solutions.
10. Utilize CRM system (PipeDrive) for communication and task management.
11. Qualifications:
12. Certified RN, RD, NP, or PA with diabetes experience.
13. Active, unrestricted CDCES certification.
14. 5+ years of practice experience as a CDCES in diabetes care management.
15. 5+ years of experience with CGM and insulin pump management.
16. Bonus Qualifications:
17. Experience with diabetes devices (Dexcom, Libre, Eversense, Medtronic, Tandem, Omnipod).
18. Experience with EHR/EMR systems.
19. 3+ years in the diabetes industry.
20. Ability to manage multiple projects in a fast-paced environment.
21. Additional Requirements:
22. Effective team collaboration skills.
23. Proven success in program implementation and remote customer support.
24. Excellent communication and interpersonal skills.
25. Critical thinking and problem-solving skills.
26. Passion for patient care and experience enhancement.
27. Enthusiasm for working remotely in a startup environment.
28. Creative, proactive, quick learner.

Why Join Us?

• Make a difference in the lives of people with diabetes.
• Participate in cutting-edge diabetes management innovation.
• Join a collaborative, supportive team environment.
• Work in a dynamic, growth-oriented startup culture.

Salary Range: $70,000 - $80,000 based on experience.