Clinical Customer Service Rep - Comprehensive Transplant Unit

Johns Hopkins Hospital; Maryland; On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Health benefits

PTO

Tuition reimbursement

Referral bonus

Job summary

Johns Hopkins Hospital seeks a Clinical Customer Service Representative for the Comprehensive Transplant Unit. This night-shift, limited position serves as the central contact for patients, families, visitors, and care teams, ensuring courteous, accurate information and smooth operations.

Ideal candidates have a high school diploma and at least 6 months in healthcare/office settings, with strong communication and system proficiency. Includes full Johns Hopkins benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• 6+ months in healthcare or office setting.
• Strong interpersonal skills with patients, families and staff.
• Ability to learn and use clinical/administrative systems.

Responsibilities

• Serve as the central point of contact for patients, families, visitors and health care team.
• Provide friendly, efficient daily performance in a fast-paced environment.
• Support Nursing and Administrative staff to meet unit needs.

Skills

Customer service

Interpersonal skills

Professionalism

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

Requisition #:679290 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Night Shift Employment Type:Limited

Make it happen at Hopkins.

Clinical Customer Service Rep – Comprehensive Transplant Unit

Limited – Night shift – 24 hours

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Comprehensive Transplant Unit

is a 32-bed adolescent/adult surgical unit. The unit offers 3 levels of care: floor, telemetry, and intermediate levels of care. Care and services provided: post-operative abdominal organ (kidney, liver, and pancreas) transplant recipients; as well as medical management of complications secondary to transplantation. This unit is the designated step down for the Composite Tissue Allotransplantation (hand & face) recipients.

What Awaits You

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.