Clinical Customer Service Rep - Comprehensive Transplant Unit

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus!

Job summary

Johns Hopkins Medicine’s Comprehensive Transplant Unit is seeking a Clinical Customer Service Representative for the part-time day shift (24 hours per week). The role provides front-line support for patients, families, visitors and health care teams, serving as a central point of contact on the unit.

Shifts run 7am–7:30pm on weekends, with a focus on professional, friendly, efficient service and Microsoft Word and basic spreadsheet usage.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal skills to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships per Hopkins Customer Service standards.
• Proficiency with Microsoft Word; basic presentation and spreadsheet software preferred.
• Ability to learn and use clinical and administrative automated systems.

Responsibilities

• Serve as the central point of contact for patients, families, visitors, and health care team on the unit.
• Provide professional, friendly and efficient daily support in a fast-paced environment.
• Assist Nursing and Administrative staff to meet unit needs in accordance with Johns Hopkins policies and procedures.

Skills

Interpersonal skills

Microsoft Word

Excel/Spreadsheets

Presentation software

Customer service

Office experience

Education

High school diploma or equivalent

Job description

Make it happen at Hopkins.

Clinical Customer Service Rep – Comprehensive Transplant Unit

Part time – Day shift – 24 hours per week.

-the schedule for this role is 7am-7:30pm, every weekend.

The Comprehensive Transplant Unit is a 32-bed adolescent/adult surgical unit. The unit offers 3 levels of care: floor, telemetry, and intermediate levels of care. Care and services provided: post-operative abdominal organ (kidney, liver, and pancreas) transplant recipients; as well as medical management of complications secondary to transplantation. This unit is the designated step down for the Composite Tissue Allotransplantation (hand & face) recipients.

Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

Authorization to Work in the United States:

Applicants who require sponsorship now or in the future will not be considered for this position

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.