Clinical Coordinator, Outreach

Colonial Group; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Colonial Group is seeking a Clinical Coordinator reporting to the Assistant Director, Programs, Outreach. The role supervises Case Managers and ensures the use of Harm Reduction and Housing First strategies to deliver high-quality care.

You will coordinate care with outreach teams, develop service plans, document progress, and provide leadership to address challenging behaviors while promoting housing placement readiness.

Qualifications

• NYS LMSW licensure required.
• Minimum 3 years of experience with related populations.
• Strong crisis intervention, risk assessment and incident management skills.
• Ability to supervise staff and coordinate with multiple stakeholders.

Responsibilities

• Supervise a team of Case Managers and provide regular supervision meetings.
• Provide clinical direction and leadership to the program and troubleshoot engagement challenges.
• Develop and implement individual service plans with thorough documentation of client contact and progress.
• Coordinate delivery of care with outreach teams and multiple service providers.
• Assess client functioning and readiness for housing placement; promote housing placement as a success metric.
• De-escalate conflicts and support front line staff in difficult situations.

Skills

Supervision

Crisis intervention

Communication

Staff motivation

Bilingual

Education

LMSW (New York licensure)

Tools

Microsoft Office Suite

Microsoft Teams

Access databases

Job description

Reporting to the Assistant Director, Programs, Outreach The Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual preferred