Clinical Central Scheduler

ADP, Inc.; South Holland (IL); On-site; USD 59,000 - 72,000; Full time

Job summary

The Link & Option Center, Inc. in South Holland, IL is seeking a Clinical Central Scheduler. This full-time role supports clinical scheduling across the Central Scheduling System and DrCloud EHR, coordinating transportation, reminders, and follow-ups to ensure timely access to care.

The position emphasizes collaboration with clinicians and Case Managers, strong communication, and meticulous scheduling to maintain smooth daily operations and client engagement.

Qualifications

• Minimum high school diploma or GED, AA Degree or some college preferred.
• Experience with Electronic Health Records (EHR) and Microsoft Office.
• Ability to work collaboratively with clinical staff and maintain professional communication.
• Reliable, timely, and capable of organizing multiple scheduling tasks.

Responsibilities

• Coordinate and manage client appointments for clinical staff using Central Scheduling System and EHR.
• Provide reminders, arrange transportation with Case Manager, and assist with engagement.
• Schedule individual, group, urgent, routine, and recurring visits.
• Perform receptionist duties and maintain orderly front-office operations.
• Ensure staff are informed of appointments and optimize clinician schedules.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Customer service

Telephone etiquette

Reliability

Multi-tasking

Attention to detail

Punctuality

Education

High school diploma or GED

AA degree or some college preferred

Tools

EHR systems

Microsoft Office

Scheduling software

DrCloud

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Central Scheduler

Full Time South Holland, IL, US

4 days ago Requisition ID: 1026

Salary: $65,000.00 Annually

DEPARTMENT:Clinical Services

POSITION TITLE:Central Scheduler

REPORTS TO:Clinical Assignment Coordinator

Salary:$ 65,000 annually

JOB TYPE: Full-Time

The Link & Option Center, Inc. is a Joint Commission-accredited outpatient State Certified Community Behavioral Health Clinic (CCBHC) serving the far Southside community and designated to serve the Southland region with locations in South Holland and Hazel Crest, Illinois. Founded in 1994, The Link & Option Center, Inc., provides comprehensive behavioral health services including assessment, psychiatry, therapy, crisis services, case management, and care coordination.

The Link & Option Center, Inc., is committed to delivering culturally competent, person-centered care that addresses both behavioral health needs and the social determinants impacting overall well-being. Through early identification, prevention, and treatment, The Link & Option Center, Inc., strives to improve the quality of life and strengthen the communities it serves.

JOB SUMMARY:

The Central Scheduler is responsible for coordinating and managing client appointments for clinical staff through the Central Scheduling System and Electronic Health Record System. This position supports efficient service delivery by scheduling individual, group, urgent, routine, and recurring appointments; providing appointment reminders and follow-up for missed visits; coordinating transportation needs; and ensuring clinical staff, supervisors, and support teams are informed of client scheduling needs. The Central Scheduler also assists with client engagement, room scheduling, receptionist duties, office organization, supply coordination, and collaboration with clinical and administrative staff to promote timely access to care and effective daily operations.

QUALIFICATIONS:

• Minimum high school diploma or GED, AA Degree or some college preferred
• Knowledge of Electronic Health Records systems, Microsoft Suite, and other scheduling software.
• Demonstrated ability to work collaboratively with clinical therapists, case managers, etc.
• Demonstrate excellence in communicating with professional staff and clients.
• Evidence of reliability and timeliness in performing assigned duties.
• Must be over 21 years of age
• Two (2) years minimum clerical and administrative experience
• Exemplary customer service and telephone etiquette skills
• Excellent interpersonal and strong verbal communication skills
• Excellent organizational and problem-solving skills
• Multi-tasking, follow-through skills, including strong attention to detail
• Excellent work ethic, including attendance and punctuality.

RESPONSIBILITIES

• Overall responsibility for scheduling individual and group appointments for TLOC clinical staff in the Central Scheduling System.
• Coordinate transportation needs for clients with their Case Manager/Recovery Support Specialist as needed.
• Conduct reminders for clients 24 hours in advance regarding their appointments.
• Conduct follow-up with clients regarding missed appointments.
• Reschedule clients as necessary.
• Schedule all therapy appointments utilizing the central scheduling system
• Ensure that clinical staff and supervisors are aware of client appointments.
• Schedule clients for Urgent or Routine appointments as outlined in the Central Scheduling workflow/protocol.
• Manage recurring appointments as requested by assigned clinician.
• Monitor and ensure maximum utilization of clinician schedules in the Electronic Health Record System.
• Work collaboratively with Case Managers/Recovery Support Specialists to ensure outreach and engagement for clients who are at risk of being lost to care (i.e. missed appointments and unable to contact).
• Manage the scheduling of "session rooms" at each location.
• Monitor the "Clinical Hub" for case assignments to clinical staff and schedule clients accordingly.
• Manage alerts in the Electronic Health Record System (DrCloud) inbox for Case Management Recovery Support (CM/RS) assistance with clients who are "No-Shows" and unable to be contacted.
• Perform receptionist duties at TLOC Living Room, including greeting clients, maintaining client sign-in sheets, and ensuring that clients are connected with their provider.
• Ensure that the offices are maintained in a clean and professionally presentable manner.
• Maintain the office supplies requisition form to ensure that office supplies are ordered and adequate to support the functions of the office.
• Work collaboratively with the Electronic Health Records Systems Administrator as needed.