Clinical Center Associate II

Roswell Park Comprehensive Cancer Center; Town of Amherst (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive starting pay of $24.39 per hour

Comprehensive benefits package

Opportunities for professional growth

Job summary

Roswell Park Comprehensive Cancer Center seeks a Clinical Center Associate II in Town of Amherst, NY. This role encompasses clerical support that ensures a welcoming patient experience. Responsibilities include greeting patients, scheduling, and maintaining patient records.

The ideal candidate will exhibit strong organizational skills, a commitment to confidentiality, and relevant administrative experience. The role offers a competitive hourly pay and benefits.

Qualifications

• Medical Office Assistant experience with medical terminology.
• Equivalent administrative support experience in a clinical setting.
• Completion of Roswell Park-approved Medical Assistant certificate program.

Responsibilities

• Greeting patients and visitors with professionalism.
• Scheduling appointments and managing clinic calendars.
• Maintaining organized patient information.

Skills

Strong organizational and multitasking skills

Friendly communication style

Attention to detail

Comfort in a fast-paced healthcare setting

Commitment to confidentiality

Team-first mindset

Education

Associate’s degree in a related field

High School Diploma or Equivalency

Job description

Clinical Center Associate II

About the Role: This role is the heartbeat of our clinic operations. As a Clerical Support team member, you’ll help create a smooth, welcoming experience for every patient and visitor who walks through our doors. From coordinating schedules to supporting care teams, your work helps ensure patients receive the right care at the right time. If you enjoy staying organized, helping others, and being part of a team that makes a real difference, this could be a great fit.

What You’ll Do

• Greeting patients and visitors with warmth and professionalism
• Answering phones, responding to questions, and directing inquiries appropriately
• Scheduling appointments and helping manage clinic calendars
• Recording and transcribing physician orders accurately
• Assisting with patient check‑in processes, including co‑pay collection
• Maintaining organized and confidential patient information
• Supporting your team with day‑to‑day administrative needs
• Participating in team activities to improve how we serve patients

What You’ll Bring

• Strong organizational and multitasking skills
• A friendly, calm, and professional communication style
• Attention to detail and a commitment to accuracy
• Comfort working in a fast‑paced healthcare setting
• Basic clerical or administrative experience (healthcare experience is a plus)
• A commitment to maintaining confidentiality and professionalism
• A team‑first mindset and willingness to learn

Why You’ll Love Working Here

• Mission‑driven environment focused on improving lives
• Opportunities to learn and grow within a respected healthcare organization
• Collaborative, supportive team culture
• Competitive starting pay of $24.39 per hour
• A comprehensive benefits package that supports your health, well‑being, and future

Qualifications

Required Education and Experience:

• Medical Office Assistant: Associate’s degree and equivalent of two years of full‑time administrative support experience in a clinical setting requiring the use of medical terminology; or
• Associate’s degree and equivalent of three years of full‑time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, completion of a Roswell Park‑approved Medical Assistant certificate program and equivalent of three years of full‑time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and equivalent of four years of full‑time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and equivalent of three years of full‑time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center.

Degrees must be conferred by an accredited school or institution recognized by Roswell Park Comprehensive Cancer Center or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy‑related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR‑[e-mail] and let us know the nature of your request and your contact information.