Clinical Case Manager Supervisor

HELP USA; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clinical Case Manager Supervisor to lead a dedicated team in providing essential support to families facing homelessness. This role involves supervising case managers, conducting assessments, and facilitating workshops to empower young adults in achieving housing stability. With a focus on collaboration and advocacy, you'll play a crucial role in connecting clients with vital resources and services. Join a mission-driven organization that is committed to making a difference in the lives of at-risk populations while enjoying comprehensive benefits and a supportive work environment.

Benefits

Health insurance (Cigna)

Dental and vision coverage

Generous Paid Time Off

401k with company contribution

Flexible work hours

Qualifications

• 3+ years of experience in case management and supervision.
• Knowledge of NYC benefits and housing subsidy programs.
• Strong oral and written communication skills.

Responsibilities

• Provide clinical supervision to case managers and interns.
• Conduct assessments and develop individualized service plans.
• Facilitate support groups to promote independent living.

Skills

Case Management

Supervision

Crisis Intervention

Counseling

Organizational Skills

Negotiation Skills

Motivational Interviewing

Education

Master of Social Work

LMSW

Tools

AWARDS Electronic Case Management System

Microsoft Office

Job description

Program: HELP One Building A | 273 Snediker Avenue, Brooklyn, NY 11207

What You'll Do

As a Clinical Case Manager Supervisor, reporting directly to the Director of Clinical Services, you will provide clinical supervision over the clinical case management staff as well as the interns. You will also be responsible for overseeing and providing clinical services for 111 families with children headed by young adults aged 18 to 25 years.

The population that will be served are from the NY 15 15 program; who often have substance use and/or mental health disorders. Services will include individual counseling, benefits coordination, service linkages to community resources, intensive care referrals, assessment of employability, and increasing housing stability.

Your responsibilities will include:

Providing weekly supervision to case managers and student interns.

Conducting regular audits of charts and files.

Conducting assessments, formulating individualized service plans, and providing referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being as needed.

Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.

Serving as a liaison with medical, mental health and substance abuse providers to ensure a level of care that the consumers deserve.

Providing resources to the staff to educational and employment linkages.

Helping tenants overcome barriers that may affect the timely submission of monthly rent.

Working with property management to support tenants in all aspects of maintaining permanent housing.

Advocating for and with residents in all aspects of their lives and offering (but not imposing) assistance.

Participating in weekly individual supervision with the Director of Clinical Services-Brooklyn Region, departmental staff meetings, interdepartmental team meetings with property management staff, and team case conferences.

Utilizing the AWARDS electronic case management system to document case information and to maintain electronic case records, maintaining physical case records as required to comply with regulations and policies set forth by HELP USA and DOHMH, and collecting and submitting weekly and/or monthly performance reports and statistical information as requested by DOHMH.

You’re a great fit for this role if you have:

Master of Social Work or related field required. (LMSW preferred).

A minimum of 3 plus years of experience with case management and supervision, service coordination, assessment, counseling, and crisis intervention.

Experience and knowledge of NYC benefits programs, rental assistance resources, and housing subsidy programs preferred.

Strong oral, written, and negotiation skills.

Strong organizational and documentation skills.

Ability to work both independently and as part of a team.

Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

Knowledge and understanding of family systems approach to practice and experience with Motivational Interviewing and other best practices preferred.

Computer literacy, particularly with Microsoft Office applications.

Availability to provide evening and weekend coverage as needed.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401k with Company contribution even if employee doesn't contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non profit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.