Psychologist

Lyra Health; United States; Hybrid; USD 6,100 - 8,600; Full time

Job summary

Lyra Health is seeking a qualified psychologist to provide high-quality counselling and information support to employees via telephone and live chat. You will perform initial assessments, manage clinical cases, and handle follow-up administration from home with weekly on-site Mondays at the Budapest Lyra Hungary office.

The role requires a Masters in Psychology and at least two years of counselling experience, with opportunities for postgraduate specialist training.

Qualifications

• Masters in Psychology is essential.
• Minimum two years of counselling experience preferred.
• Postgraduate training for Expert Psychologists in Counselling is an advantage.

Responsibilities

• Provide first point of contact for employees accessing Lyra Hungary services.
• Deliver professional counselling and support services via telephone and live chat.
• Accurately capture information for clinical case management in the database.
• Adhere to clinical protocols, procedures and Lyra's standards.
• Attend relevant meetings, training and supervision sessions.
• Carry out related duties as required by the Clinical Lead.

Skills

Counselling

Solution Focused Therapy

Telephonic support

Live chat support

Bilingual EN/HU

Education

Masters Psychology degree

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Thenrole is to provide high quality and professional counselling and information support services to employees of client companies via telephone, live chat and structured counselling sessions.

You will be responsible for the initial assessment of the client, clinical case management and all follow up administration activities.

This is a permanent hybrid position and the job holder will be based at home with onsite requirement every Monday, as a minimum, in the Lyra Hungary head office in Budapest.

The role is 40 hours per week, Monday to Friday.

Key Responsibilities

• To provide the first point of contact for employees accessing Lyra Hungary services
• To provide all the services to which the caller is entitled to in a professional and respectful manner
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols, procedures and operational standards as laid out by Lyra
• To keep abreast of developments within client organisations and with changes to service offerings
• To attend all relevant meetings, training and staff support groups
• To attend regular and scheduled counselling supervision with the external counselling supervisor
• Carry out any other relevant work related duties as required by the Clinical Lead.

Qualifications

• Masters Psychology degree is essential
• Minimum of two years experience in counselling is preferred
• Postgraduate training for Expert Psychologists in Counselling would be an advantage

Experience

• Experience working in an EAP environment will be an advantage, but not essential
• Experience of providing telephonic and live chat counselling and support

About You

• Skilled in providing Solution Focused Therapy to clients.
• Must be able to undertake therapy in a minimum of two languages - Hungarian and English.
• Will have the ability to merge Clinical and EAP focus.
• Organised with the ability to plan and prioritise workload effectively.
• Continuous improvement mind-set - looking at opportunities to innovate & improve.
• Honest, loyal, and full of integrity.
• Takes ownership and is a pragmatic problem solver.
• Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.
• Excellent verbal and written communication.
• Ability to follow procedures accurately and record actions taken at all stages.
• Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.
• Strong time management skills
• Flexible and adaptable to a fast-paced environment.
• Ability to work to deadlines and under pressure.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.