Bilingual Case Manager

FAMILY SERVICE AGENCY OF SAN FRANCISCO; San Francisco (CA); Hybrid; USD 77,000 - 87,000; Full time

Benefits offered by this job

Fully-Paid Medical and Dental Plans

Health Reimbursement Card

Paid Time Off (PTO)

403B with company match

Job summary

Felton Institute is seeking a Bilingual Case Manager to support justice-involved transition-age youth (18-24) in San Francisco. You will work with the clinical team to build Wellness Care Plans, coordinate with the court, and connect clients to health, housing, and social services.

The role emphasizes culturally affirming practice, documentation accuracy, and collaboration with multiple agencies. Strong bilingual skills and experience with TAY populations are essential for success.

Qualifications

• Bilingual English/Spanish required.
• Bachelor’s degree in Social Work, Counseling Psychology, or related field with 3 years experience.
• AA degree plus 3 years or 5+ years working with TAY/justice populations acceptable.
• Ability to obtain jail clearance and LiveScan.
• Experience with mental health and co-occurring disorders helpful.
• Familiarity with harm reduction and referrals.

Responsibilities

• Provide case management for justice-involved transition-age youth (18-24).
• Develop Wellness Care Plans with clinical staff and client input.
• Link participants to health, housing, benefits, and employment resources.
• Attend weekly group and court collaborations; maintain documentation.
• Represent the program in a culturally affirming, trauma-informed manner.
• Maintain data entry, generate reports, and ensure compliance.

Skills

Bilingual English/Spanish

Strong communication

Team collaboration

Organizational skills

Harm reduction familiarity

Education

Bachelor’s degree in Social Work or related field

3 years experience in mental health/social services

Alternative: AA + 3 years or 5+ years with TAY/justice populations

Tools

Office Suite

Cloud storage

Multiple databases

Job description

Bilingual Case Manager

Justice Services Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Young Adult Court (YAC) in San Francisco is part of the larger Collaborative Court system and serves eligible young adults ages 18-24 for an average of 18 months. Collaborative partner agencies include the Superior Court, Office of the District Attorney, Office of the Public Defender, the Department of Public Health, Adult Probation Department, Department of Children, Youth and their Families, and Felton Institute.

Position Summary

The Bilingual Case Manager (CM), in conjunction with the clinical team, provides comprehensive support to justice-involved transition-age youth (TAY). The ideal candidate will offer case management services to address a range of risks and needs using a strengths-based, client-centered approach rooted in harm reduction. This position requires the ability to adapt to the evolving needs of clients in a fast-paced environment.

CMs work collaboratively with clients and the court to develop individualized Wellness Care Plans. These plans address the goals and immediate needs of the participant; the collaborative court utilizes the care plan goals to track client accountability throughout the program. The CM provides an array of recovery-oriented services and supports, including linkage and referral to physical health care, benefits acquisition, housing, employment and/or social services. CM may also assist with family needs and parenting support, crisis intervention and safety planning, stress management, and developing healthy coping strategies. In addition to providing integrated wellness support through individual and group interventions, the CM fosters a welcoming, safe, supportive, and culturally affirming environment for participants.

This role includes maintaining accurate documentation, managing data entry, and generating reports for collaborative partners, ensuring continuity of care. The position is ideal for a professional who can balance case management, client accountability and community collaboration to support justice-involved individuals effectively.

Program Specific Responsibilities

• Flexible Case Management: Provide intensive case management for a caseload of approximately 18-22 participants, with varying needs and levels of intensity. Case load will include monolingual Spanish speaking clients with specific needs that may differ from the majority of other clients. Work collaboratively with community providers and members of the court to promote client stability, recovery, and access to mental health and healthcare supports.
• Wellness Care Plans: Work collaboratively with the Clinical staff to provide wrap around support and to develop, with participant input, an effective Wellness Care Plan.
• Linkages and Referrals: Support participants with accessing appropriate community-based resources, including accompanying participants to appointments and/or court dates.
• Group Facilitation: Plan and facilitate weekly in-person skills groups, which may include curriculum development tailored to the needs of the client population.
• Documentation and Compliance: Ensure all documentation, reports, and deadlines are met while maintaining compliance with program requirements as well as laws about mandated reporting and compliance. Monitor and track participants’ progress in achieving their goals and objectives.
• Communication: Maintain regular communication with the team, be responsive by email, chat and phone during work hours. Must also be comfortable providing verbal and written recommendations to multidisciplinary court team, includes but is not limited to speaking on the record in the courtroom.
• Evidence-Based Practice: Demonstrate proficiency (or willingness to receive training) in Motivational Interviewing, Cognitive Behavioral Theory skills, and other evidence-based practices that support diverse TAY populations.
• Culturally Responsive Support: Provide participants with access to culturally appropriate community-based resources. Emphasize cultural humility by recognizing and respecting the diverse backgrounds and experiences of clients in all interactions. Develop and maintain appropriate relationships and boundaries with participants.
• Technical Skills: Manage multiple databases efficiently and utilize the Office Suite and cloud-based file storage for documentation.
• Supervision and Self-Reflection: Participate in weekly clinical supervision, demonstrating self-awareness, introspection, and the ability to both give and receive constructive feedback, while managing transference and/or countertransference.
• Other Duties: Perform additional duties as required such as attend trainings, administrative meetings, etc.

Minimum Requirements and Qualifications

• Bilingual English/Spanish speaking required.
• Bachelor’s degree in Social Work, Counseling Psychology, or a closely-related field and three years of experience in a mental health, social services or a community services organization.
• Bachelor’s degree may be substituted with AA degree in related field + 3 years’ experience, or 5+ years’ experience working with TAY and/or justice impacted populations.
• Must be able to acquire jail clearance in the City and County of San Francisco and clearance to access a SF Superior Court database; requires passing the Sheriff’s Department and Superior Court’s LiveScan process.
• Experience working with clients living with mental health and co-occurring substance abuse disorders and familiarity with appropriate treatment modalities.
• Experience with supporting clients with developing harm reduction skills, teaching coping strategies, and referring clients to other resources and providers.
• Strong organizational, communication, interpersonal, and time-management skills. Skill in communicating effectively both verbally and in written form.
• Exhibits understanding of developmental stages with a focus on young adults. Experience working with TAY who are justice impacted and court diversion programs a plus.
• Knowledge of San Francisco/Bay Area TAY services and resources; familiarity with multi-cultural populations and immigrant communities, including but not limited to African-American, Asian and Latino cultures.
• Ability to work independently and collaboratively within an interdisciplinary team.
• Ability to manage transportation to and from off-site locations.

Additional Information

Reports to: Clinical Director

Job Type: Full Time

Work Schedule: Onsite

Salary Range: $77,000 - $87,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

IMP NOTE: Job responsibilities are subject to change according to program requirements.