Case Manager - Norwalk

Counseling and Research Associates, Inc.; Norwalk (CA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Counseling and Research Associates, Inc. is seeking a dedicated Case Manager to deliver person-centered, recovery- and resiliency-oriented services across agency programs.

Services may occur in clinic, home, school, community, telehealth, and other approved settings based on client need and program requirements. The role emphasizes coordination of behavioral health, medical, housing, benefits, and community resources, along with strong documentation and adherence to HIPAA standards.

Qualifications

• Bachelor's degree in psychology, social work, human services, counseling, or related field.
• Experience in case management and care coordination.
• Ability to engage with clients and families with culturally and linguistically responsive practices.

Responsibilities

• Manage an assigned caseload and provide individualized case management.
• Coordinate behavioral health, medical, housing, benefits, education, employment, and community supports.
• Conduct outreach, engagement, and warm handoffs with clients and families.
• Develop person-centered care plans and participate in required planning processes.
• Document services, referrals, progress, and incidents in a timely manner.
• Maintain confidentiality and comply with HIPAA and program requirements.

Skills

Case management

Care coordination

Outreach

Documentation

HIPAA compliance

Education

Bachelor's degree in psychology or related field

Tools

California Driver's License

Job description

The Case Manager provides person-centered, recovery- and resiliency-oriented case
management, rehabilitation, outreach, care coordination, and resource linkage to clients and families
across Agency programs. Services may be delivered in clinic, home, school, community, telehealth, and
other approved settings based on client need, preference, level of care, and program requirements.

Essential Duties and Responsibilities:

• 1. CASE MANAGEMENT AND CARE COORDINATION: Maintains an assigned caseload and provides individualized case management based on client strengths, needs, acuity, goals, and level of care. Coordinates behavioral health, medical, substance use, housing, benefits, education, employment, legal, and community support. May serve as Primary Care Coordinator when required by the assigned program.
• 2. OUTREACH AND ENGAGEMENT: Participates in persistent, culturally and linguistically responsive outreach, engagement, re-engagement, and warm handoffs. Follows applicable LACDMH timelines and requirements for referral, enrollment, transfer, and disenrollment.
• 3. NEEDS IDENTIFICATION AND SERVICE PLANNING: Collaborates with clients, families/caregivers when applicable, and the treatment team to identify behavioral health, functional, housing, substance use, physical health, safety, benefits, educational, employment, and natural-support needs. Contributes to person-centered care planning and supports CANS, LOCUS, Child and Family Team (CFT), and other required level-of-care processes as applicable.
• 4. REHABILITATION AND SKILL DEVELOPMENT: Provides rehabilitation and skill-building interventions within scope to strengthen coping, daily living, communication, self-advocacy, community functioning, recovery, and resiliency. When assigned to High Fidelity Wraparound (HFW), participates in services consistent with the individualized plan of care, CFT process, and applicable fidelity standards.
• 5. HOUSING, BENEFITS, AND COMMUNITY RESOURCES: Assists clients with housing, benefits, basic needs, transportation, identification documents, and community-resource linkage. Supports housing assessment, planning, retention, landlord communication, Coordinated Entry, and Managed Care Plan/community support when required. The position does not guarantee housing or financial assistance.
• 6. CO-OCCURRING, HEALTH, AND MEDICATION SUPPORT: Uses recovery-oriented, trauma-informed, and harm-reduction approaches to support clients with co-occurring mental health and substance use needs. Provides screening support, education, and linkage within scope, including connection to SUD treatment or medication-assisted treatment when indicated. Coordinates access to psychiatric, primary care, and medication services without performing duties outside scope.
• 7. CRISIS RESPONSE AND SAFETY: Provides crisis prevention, de-escalation, stabilization, coordination, and follow-up within training and scope. Promptly communicates changes in risk, obtains higher-level clinical or emergency support when needed, and follows mandated reporting requirements, incident reporting procedures, and Agency safety protocols.
• 8. FIELD-BASED AND FLEXIBLE SERVICE DELIVERY: Provides field-capable services in approved settings based on client preference, clinical determination, and program requirements. Meets applicable service-frequency, face-to-face, field-based, caseload, and scheduling expectations, including increased field service for intensive levels of care when required.
• 9. COLLABORATION AND TEAM PARTICIPATION: Participates in treatment planning, supervision, case consultation, staff meetings, CFT meetings when applicable, and care transitions. Coordinates with multidisciplinary team members, schools, child welfare, justice partners, hospitals, Managed Care Plans, housing providers, county partners, and other authorized providers.
• 10. DOCUMENTATION, QUALITY, AND COMPLIANCE: Completes accurate and timely documentation of services, outreach, care coordination, referrals, progress, and incidents. Meets applicable productivity, outcome, data-reporting, quality assurance, audit, and program-monitoring requirements. When providing an evidence-based practice, follows required training, certification, fidelity, and data-collection standards.
• 11. CONFIDENTIALITY, PROFESSIONAL CONDUCT, AND TRAINING: Maintains confidentiality, professional boundaries, and compliance with HIPAA, Medi-Cal/SMHS, LACDMH, ethical, and Agency requirements. Completes required orientation, supervision, continuing education, and assignment-specific training or certification, including HFW or FSP-ICM requirements when applicable.
• 12. WORKPLACE SAFETY AND OTHER DUTIES: Maintains a safe workplace, follows Agency and OSHA safety requirements, promptly reports hazards, injuries, or incidents, and performs other duties consistent with the scope and responsibilities of the position as assigned.
• 15. OTHER DUTIES: Performs other duties consistent with the scope and responsibilities of the position as assigned.

Program Assignment Requirements:

The Case Manager may be assigned to Adult Outpatient Care Services, Child and Youth Wellbeing Services, Full-Service Partnership, or other Agency programs based on operational and client needs. The employee must meet the requirements of the assigned program, including applicable caseload, service- frequency, field-based service, outreach and engagement, documentation, training, certification, level-of-care, fidelity, and after-hours expectations.

Adult FSP-ICM:

When assigned to Adult Full-Service Partnership - Intensive Case Management (FSP-ICM), the Case Manager participates in intensive outreach and engagement, needs assessment, treatment planning, resource coordination, crisis intervention, skill development, housing and recovery services, and coordination of medical, social, employment, educational, and other supports. The Case Manager may serve as the Primary Care Coordinator and perform duties in accordance with the Adult FSP-ICM Program Service Exhibit, FSP Guidelines, and applicable LACDMH requirements.

Child and Youth Wellbeing:

When assigned to Child and Youth Wellbeing Services, the Case Manager provides developmentally appropriate, field-capable services consistent with the client's level of care, care plan, CANS or LOCUS requirements as applicable, and Child and Family Team process when applicable. Services may be provided in clinic, field, or telehealth settings based on client preference, clinical determination, and program requirements.

FSP-HFW:

When assigned to Children and Youth Full-Service Partnership - High Fidelity Wraparound (FSP-HFW), the Case Manager functions as a member of the FSP-HFW Clinical Team and participates in outreach and engagement, needs assessment, treatment planning, resource coordination, crisis intervention, skill development, housing and recovery-oriented services, and Child and Family Team activities as assigned. Services must be provided in accordance with California High Fidelity Wraparound standards, the Agency's approved HFW certification and alignment plan, applicable fidelity requirements, and LACDMH FSP-HFW requirements.

Position Requirements:

• Bachelor's degree in psychology, Social Work, Child Development, Human Services, Sociology, Counseling, or a related field preferred. Equivalent relevant education and experience may be considered when permitted by contract and program requirements.
• Valid California Driver's License, proof of automobile insurance, good driving record. Driving is an essential function of the position.

Work Environment:

The work environment is primarily an office, clinical, and remote or hybrid setting and may include community-based locations when required by operational needs. The position may involve contact with individuals experiencing significant behavioral health symptoms, psychiatric crises, or acute emotional distress. Work schedules and in-office attendance are based on agency policy, department requirements, and operational needs.