Clinical Case Manager

Abode; San Francisco (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Onsite work (remote not available)

PTO 19 days/year

Holidays 12 days/year

Health, dental & vision coverage

Dependent care health options

Employee Assistance Program (EAP)

Teledoc mental health care

FSA: Commuter, Health, Dependent care

403(b) retirement plan with employer 


Job summary

Abode is seeking a Clinical Case Manager to provide mental health services aimed at increasing wellness and housing stability. You will lead clinical assessments, develop individualized treatment plans, and deliver services in home, community, and office settings, including crisis counseling and motivational interviewing.

The role requires field experience with homeless populations and strong collaboration with the ACT team.

Qualifications

• Bachelor's Degree Required.
• MS/MSW/MA degree in Psychology Preferred.
• Registration with the California Board of Behavioral Sciences (BBS) preferred.
• 1 year of field experience with serious mental illness, dual diagnosis or homelessness.
• Valid CA driver's license and insurance with clean DMV record.
• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently and with teams.
• Cultural sensitivity and open dialogue with diverse groups.

Responsibilities

• Provide clinical case management services in home, community, and office settings.
• Lead assessments (ANSA) and develop ongoing treatment plans with the recovery team.
• Conduct mental status exams and safety assessments (suicide, homicide, gravely disabled).
• Provide crisis counseling and needs identification.
• Use motivational interviewing to address substance use and support abstinence.
• Deliver wrap-around services for residents in permanent supportive housing.
• Collaborate within ACT team as a therapist.
• Assist participants with goals to increase self-sufficiency.
• Coordinate discharge planning for institutional settings.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Analytical skills

Problem solving

Independence

Team collaboration

Cultural sensitivity

Outreach experience

Clinical services

Motivational interviewing

Psychiatric knowledge

Education

Bachelor's Degree

MSW/MA in Psychology

BBS registration preferred

Job description

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strength

About The Role:

The Clinical Case Manager provides mental health services to participants and is aimed at increasing wellness, increasing housing stability, and preventing people from cycling through the criminal justice system and/or hospitals. Responsible for behavioral health assessment and delivery of strengths based/needs focused services. Acts as the lead on clinical cases and guides supporting team members in clinical service delivery.

How You Make An Impact:

• Provide clinical case management services, including individual rehabilitative services, brokerage, collateral, and therapy to participants in the following settings: home, community, and office.
• Act as the primary lead on assessments, ANSA and develop treatment plans on an on-going basis for participants enrolled in the program. Collaboratively work with participants and their treatment team to develop and work on their recovery goals.
• Perform mental status exams, as well as safety assessments that include suicide, homicide, and gravely disabled assessments with participants on an ongoing basis.
• Provide direct crisis counseling and needs identification.
• Utilize motivational interviewing techniques to explore participants’ substance dependency, encourage reduction and/or provide support to clients moving towards abstinence.
• Provide wrap around clinical case management services to individuals residing in permanent supportive housing.
• Using the ACT model, this position will work as a therapist within the ACT team
• Assist participants with establishing goals and strategies for increasing self-sufficiency.
• Coordinate care and discharge planning for participants in institutional settings, hospitals, etc.
• Identify a mental health provider and do a warm hand off to the new provider, required for some programs.
• Provide linkage and warm hand offs to long term mental health providers, when called for or required.
• Provide support to families and loved ones as needed.
• Attend clinical, administrative, and case conferencing meetings as assigned by the program supervisor.
• Enter all data on time and correctly to support program evaluation and outcomes tracking
• Ensure proper and timely documentation of services including written case notes using the BIRP formats.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's Degree Required
• MS/MSW/MA degree in Psychology Preferred *New grads are encouraged to apply*
• Registration with the California Board of Behavioral Sciences (BBS) preferred.
• 1 year of field experience working with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.
• Use of personal vehicle, proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.
• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
• Experience with outreach and providing clinical services to individuals in field settings i.e., encampment, streets, psychiatric hospital, etc.
• Knowledge of Psychiatric Disorders as well as the ability to implement the following evidence-based models: Harm Reduction, Psychosocial Rehabilitation, Strength-based Case Management and Motivational Interviewing.
• Ability to build supportive and respectful working relationships with individuals diagnosed with a mental illness that instills hope and promotes self-determination, with a sensitivity to and understanding of the special needs of the homeless.

Our Benefits and Perks:

• Competitive Pay: $34.00-$38.00 (DOE)
• Work Arrangement: Onsite, remote work is not available.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Employer subsidized options for dependent health care."
• Legal and financial services and more through our Employee Assistance Program (EAP)
• Mental health care service provided by Teledoc
• Flexible Spending Account (FSA)
  • Commuter
  • Health care
  • Dependent care
• Retirement Plan: 403(b) w/ employer match & contribution programs

Notice: Abode Services is an Equal Opportunity Employer. We comply with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). Abode will engage in an individualized assessment of accommodation requests and may provide reasonable accommodations to qualified applicants and employees with disabilities when necessary to facilitate participation in the hiring process or to perform the essential functions of a position, unless doing so would result in an undue hardship. If you require accommodations during the application process, please speak with your Talent Acquisition Specialist or use Abode’s contact form to reach out to our Talent Acquisition team.

Notice: Abode Services maintains a drug-free workplace in accordance with applicable federal, state, and local law.

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.