Clinical Case Coordinator

Aspire Living & Learning; Leominster (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision

FSA / HSA options

JOON Lifestyle Spending Accounts

403(b) Employer Match

Paid Time Off

Professional Growth Opportunities

Life & Disability Insurance

EAP & Telehealth

Job summary

Aspire Living & Learning in Leominster, MA, is seeking a Case Coordinator to manage caseloads under supervision. You will collaborate with team members to support individuals through behavioral health, education, and residential services, ensuring timely documentation and effective communication.

The role emphasizes training, program oversight, and administrative duties, with a schedule of Monday–Friday, 9am–5pm, in Leominster, MA. A compassionate, collaborative mindset is essential.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Must meet the Registered Behavior Technician (RBT) requirements.
• Strong interpersonal, organizational, and communication abilities.
• Proficient computer skills and reliable background checks.

Responsibilities

• Manages caseload assigned by supervisor or department head.
• Develops, oversees implementation of behavior, treatment, educational, or medication support plans as applicable.
• Trains staff on plans and ensures plan fidelity.
• Monitors and documents programmatic or clinical support and data.
• Completes all required documentation and meets deadlines.
• Communicates effectively with stakeholders and maintains professional boundaries.

Skills

High school diploma

RBT requirements

Interpersonal skills

Organizational skills

Communication skills

Computer skills

Background checks

Driver's license

Education

Bachelor’s degree preferred

Job description

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a Case Coordinator to be responsible for the management of cases under the supervision of a licensed clinical provider or department head. The Case Coordinator will work collaboratively with all internal and external team members to offer support where needed.

Schedule: M-F 9a-5p

Location: Leominster, MA

Key Responsibilities

The Case Coordinator carries a caseload assigned by the supervisor, director, or department head. Individuals on the caseload may have varying degrees of need or oversight. Below outlines key aspects of the roles and responsibilities this position holds.

Implementation and Training

• Demonstrates the skills to work with a variety of individuals of varying ages and functioning level.
• Dependent on service line, develops, oversees implementation of behavior, treatment, educational, or medication support plans, as applicable.
• Assists in the modeling and teaching of behavioral or mental health strategies to necessary stakeholders (e.g., staff, providers).
• Trains the managers, DSP leads, etc. on any plans, or individual specific training, when applicable.

Program Oversight

• Monitors, verifies, and documents various levels of programmatic or clinical support or service provision. This may include collecting, aggregating, or reporting out on service specific data points or data collection procedures. Ensures accurate and timely reporting.

Administrative Tasks

• Completesallrequired documentation.
• Meets deadlines.
• Ensures relevant sections of electronic record is up to date and accurate.
• Facilitates or attends all team meetings.

Communication and Consultation

• Effectively communicates in both verbal and written form with necessary stakeholders.
• Accepts feedback from supervisors to ensure the quality of program implementation.
• Communicates and collaborates with both internal and external team members and stakeholders.
• Maintains ethical and professional boundaries and guidelines.
• Works cooperatively and collaboratively with all necessary stakeholders.
• Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.
• Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.
• Conduct training as required and assigned.
• Perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.
• Accept reassignment as required.

Qualifications

• High school diploma or GED required, bachelor's preferred
• Must meet the Registered Behavior Technician requirements
• Excellent interpersonal, organizational, and communication skills
• Computer skills
• Must have satisfactory background checks
• Valid driver’s license and safe driving record

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

Pay: $20-$23 hourly, based on education and experience

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.