Clinical Care Representative

University of Mississippi Medical Center; Jackson (MS); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

University of Mississippi Medical Center in Jackson, MS, seeks a Clinical Care Representative to schedule patient appointments, follow up on referrals, and assist with patient service questions.

The role requires strong organizational and communication skills, experience with healthcare software, and a focus on patient care in a fast-paced environment. This is a full-time, day-shift position on-site at Main Campus Jackson.

Qualifications

• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Proficiency in using healthcare management software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Schedule patient appointments: coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.
• Follow up on referrals: manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.
• Assist with patient service questions: address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.
• Administrative support: provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.
• Maintain patient records: ensure patient records are up-to-date and accurately entered into the system.
• Coordinate with healthcare team: work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.
• Compliance: adhere to all healthcare regulations and confidentiality requirements.

Skills

Organizational skills

Communication

Healthcare software

Microsoft Office

Confidentiality

Education

Associate or Bachelor or HS diploma with experience

Tools

Healthcare management software

Job description

Job Details

Job Requisition ID: R00048195

Job Category: Clerical and Customer Service

Organization: Family Medicine - Lakeland Family Medicine

Location/s: Main Campus Jackson

Job Title: Clinical Care Representative

Job Summary

The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.

Education & Experience

• Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience.

Certifications, Licenses or Registration Required

N/A

Knowledge, Skills & Abilities

• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Proficiency in using healthcare management software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Schedule patient appointments: coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.
• Follow up on referrals: manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.
• Assist with patient service questions: address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.
• Administrative support: provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.
• Maintain patient records: ensure patient records are up-to-date and accurately entered into the system.
• Coordinate with healthcare team: work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.
• Compliance: adhere to all healthcare regulations and confidentiality requirements.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.

Employment Type & Compensation

Time Type: Full time. FLSA Designation/Job Exempt: No. Pay Class: Hourly. FTE %: 100. Work Shift: Day.

Benefits Eligibility

Grant Funded: No

Job Dates

Job Posting Date: 08/28/2026

Job Closing Date (open until filled if no date specified):

University of Mississippi Medical Center Commitment

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments.

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UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex, religion, genetic information, veteran's status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center's investigation and handling of such reports.

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Compliance & Complaint Process

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals' companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals' companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquiries or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail]. If you are a UMMC Student who needs more information or needs to file a complaint, please click here. You may also report any allegations of UMMC's noncompliance with any legal requirement using UMMC's Compliance Line. If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC's Title IX policy, please click here. If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.

Benefits Information

2026 Benefits at a Glance - University of Mississippi Medical Center