Clinical Care & Patient Access Specialist

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 54,000; Full time

Job summary

Geisinger is seeking an experienced clinical support professional to provide front line patient care and registration within a busy clinic. You will greet patients, verify demographics, and schedule follow-up appointments as part of a coordinated care team.

Responsibilities include assisting with minor procedures, documenting information in the EMR, and communicating insurance details and patient financial responsibilities.

Qualifications

• High school diploma or GED required.

Responsibilities

• Provides patient care as directed by the licensed nurse within the medical assistant scope of practice.
• Assists provider in setting up for minor procedures.
• Obtains and documents patient information using the rooming tool in the EMR.
• Reinforces patient instructions to improve understanding and adherence to plan of care.
• Collects and prepares lab specimens and completes associated paperwork.
• Reports patient concerns to care team and follows directions.
• Checks in patients and verifies demographics; coordinates referrals and pre-certifications when needed.
• Manages insurance communications and collects copays or coinsurances.

Skills

Patient care

Front line support

Patient registration

Appointment scheduling

Documentation

Communication

Education

High School Diploma or Equivalent (GED)

Tools

EMR system

Job description

Job Summary

Responsible and accountable for performing front line support to the clinic and direct patient care activities, depending on the needs of the clinic. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Summary

Responsible and accountable for performing front line support to the clinic and direct patient care activities, depending on the needs of the clinic. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Provides patient care as directed by the licensed nurse, within the medica assistant scope of practice, in meeting the multidisciplinary care plan established for each patient
• Assists provider in setting up for minor procedures, gathering supplies and equipment, applying aseptic dressings, opening supplies, etc.
• Obtains and accurately documents patient information using the rooming tool within the electronic medical record.
• Reinforces patient instructions to enhance patient understanding and adherence to treatment, and plan of care.
• Collects and prepares lab specimens, and completes associated paperwork, forms, and documentation to expedite laboratory studies with accuracy and efficiency.
• Reports patient concerns and questions to appropriate care team member and follows through as directed.
• Reports all patient safety incidents or issues, patient and family complaints, serious events, environmental hazards immediately to supervisor.
• May have access to non-controlled medication storage and supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic and unit.
• Inventories and orders supplies based on appropriate or established inventory levels. Checks for expired items and removes expired supplies from inventory. Assures adequate stock of supplies and equipment in rooms.
• Cleans equipment and routinely inspects condition and operation of equipment as appropriate to scope of role. Cleans and prepares exam rooms between patients.
• Performs high level disinfection or sterilization per policy and procedure.
• Performs duties of Patient Access Representative including responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are competed and monitors patient wait times, communicating changes to the patient as necessary. Assists with referrals and pre-certifications, at the time of encounter.
• Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
  
  

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.