Clinical Care Manager

Advocates; Framingham (MA); On-site; USD 70,000 - 75,000; Full time

Job summary

An established industry player is seeking a Clinical Care Manager to oversee Care Coordinators and provide direct support to Enrollees. This role emphasizes the importance of high-quality care coordination and compliance with best practices. You will lead a talented team, ensuring that Enrollees receive dignified and empowering services tailored to their needs. The ideal candidate will have a Master's degree and a strong background in mental health, along with supervisory experience. Join a diverse and welcoming community committed to inclusion and excellence in care delivery, making a meaningful impact on the lives of those served.

Qualifications

• Master's degree with first level license and 2 years of community-based mental health experience.
• Minimum of 2 years' supervisory experience preferred.

Responsibilities

• Supervise Care Coordinators and ensure high-quality care coordination.
• Motivate and lead a high-performance team while providing professional development.

Skills

Communication Skills

Collaboration

Customer Service

Clinical Decision-Making

Education

Master's Degree

Job description

Overview

Salary: $70K-$75K

The Clinical Care Manager is assigned to Enrollees. The CCM provides direct CP supports and activities to Assigned and Engaged Enrollees and supervises a team of Care Coordinators within the assigned BHPMW Central Teams or BHCP consortium entity (CE).

Minimum Education Required: Master's Degree

Responsibilities

1. Support consortium entity teams by providing supervision, conducting audits, and actively participating as a member of their team to ensure high-quality care coordination and compliance with best practices.
2. Motivate and lead a high-performance team; provide supervision, mentoring, and professional development opportunities.
3. Collaborate with team members to implement measures that decrease episodic care and meet quality outcomes.
4. Provide CP supports to Enrollees and supervise Care Coordinators in doing the same. Coordinates either directly or through the supervision of Care Coordinators, all aspects of CP service delivery with team members.
5. Utilize effective, dignified, empowering, and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services and supervise Care Coordinators in providing CP supports in this manner.
6. Conduct outreach and engagement activities with Assigned Enrollees and engage them in enrolling in the BHCP program and supervise Care Coordinators in providing this CP support.
7. Supervise Care Coordinators in completing comprehensive assessments in a collaborative manner with Engaged Enrollees, with input from Care Team members and other stakeholders as well as conducting annual re-assessments. Review and sign off on all assessments completed by Care Coordinators.
8. Supervise Care Coordinators in developing a person-centered treatment plan with each Engaged Enrollee, with input from Care Team members and other stakeholders as well as updating the treatment plan according to required timeframes.
9. Supervise Care Coordinators in developing advanced directives, acute care plans, and/or crisis plans with Engaged Enrollees as needed.
10. Supervise Care Coordinators in working with Engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team.
11. Supervise Care Coordinators in supporting Engaged Enrollees during care transitions including attendance at discharge planning meetings, face-to-face meetings post-discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services.
12. Meet expectations related to supervising the programmatically required number of Care Coordinators and supporting the programmatically required number of Enrollees which may vary over time.
13. Supervise Care Coordinators in providing health and wellness coaching to Engaged Enrollees and assist them in identifying and utilizing health and wellness supports in the community.
14. Supervise Care Coordinators in connecting Engaged Enrollees to all needed services and supports including those that address social needs that affect health and facilitating ongoing connection.
15. Supervise Care Coordinators in collaborating with existing providers, Care Team members, state agency staff, and all other stakeholders and deliver CP supports and activities in accordance with Enrollee’s person-centered treatment plan.
16. Participate in BHCP team meetings and each Engaged Enrollee’s Care Team with the assigned Care Coordinator when needed to ensure effective communication among all disciplines and stakeholders involved in the person’s care.
17. Identify community resources and develop natural supports for Enrollees and supervise Care Coordinators in performing these functions.
18. Participate in all required orientation and training. Train Care Coordinators and other CP Team members.
19. Learn all BHCP policies, procedures, protocols, and plans and deliver CP supports and activities in compliance with them.
20. Develop knowledge about all focus populations and assist CP Team members in doing so.
21. Learn evidence-based practices identified by the BHC, and deliver CP supports and activities in compliance with them.
22. Complete all required documentation in a timely manner.
23. Attend and actively participate in supervision and staff meetings.
24. Consult with RNs and other CP Team members as needed around clinical, medical, and other matters.
25. Provide on-call coverage, as needed.
26. Ensure that all clients are treated with dignity and respect in accordance with BHPMW’s Human Rights policy.
27. Perform all duties in accordance with the agency’s policies and procedures.
28. Strictly follow all agency Performance Standards.

Qualifications

1. Masters degree with first level license (LICSW, LCSW, LMFT, LMHC, LMFT licensed psychologists, or LADAC I or RN) with a minimum of 2 years of experience working in a community-based mental health, substance use, and/or physical health setting.
2. Minimum of 2 years’ supervisory experience, preferred.
3. Demonstrated knowledge base and judgment necessary for independent clinical decision-making.
4. Minimum of 3 years of professional and clinical experience in the areas of mental health, counseling, and substance use.
5. Strong skills in the areas of communication, follow-through, collaboration, and customer service.
6. Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.