Clinical Care Guide (RN)

Pride Health; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Sign-on bonus up to $90,000

Annual bonus up to 10%

Additional $5,000 sign-on bonus

Job summary

Pride Health in Phoenix, AZ is seeking an experienced Registered Nurse with Case Management experience to join our patient-centered team. The RN will coordinate care, advocate for members, and work with providers to arrange referrals, diagnoses, and services across the care continuum, ensuring timely, high‑quality care both in person and remotely as needed.

Schedule is Monday–Friday, 8:00 AM–5:00 PM, onsite.

Qualifications

• RN license in the practicing state
• CPR certification required
• Case Management or Care Management experience preferred
• Experience with Electronic Medical Records (EMR/EHR)
• Customer service oriented with strong patient advocacy and communication skills

Responsibilities

• Coordinate care and referrals with physicians and specialists
• Assist with chronic condition management and patient education
• Advocate for patients and guide them through the healthcare system
• Coordinate scheduling and office processes to ensure timely services
• Support care team with referral information and status updates
• Participate in quality improvement initiatives at the center
• Build relationships with providers and community partners

Skills

RN License

CPR certification

Case Management

EMR/EHR experience

Patient advocacy

Interpersonal communication

Tools

EMR/EHR systems

Job description

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement: 100% Onsite

• Sign-On Bonus: $80,000.00 - $90,000.00 annually
• Up to a 10% annual bonus
• $5,000.00 Sign-on bonus

Position Overview

We are seeking an experienced Registered Nurse to join our team in Phoenix, AZ. This role is ideal for an RN with Case Management/Care Management experience who enjoys working directly with patients, coordinating care, and serving as a strong advocate throughout the healthcare journey.

The RN will support members both in person and virtually, coordinate specialist and diagnostic referrals, assist with chronic condition management, and help ensure patients receive timely, high-quality care.

Key Responsibilities

• Support members with real-time consultation, education, scheduling, and coordination of specialist and diagnostic appointments.
• Manage the referral process from beginning to end, including follow-up and ensuring completion of recommended services.
• Explain specialist and diagnostic recommendations clearly and assist members in navigating the healthcare system.
• Serve as an empathetic and highly visible advocate for patients and members.
• Support improved health outcomes and help identify opportunities for cost savings.
• Lead patient outreach initiatives related to gaps in care and other clinical needs.
• Support members with chronic conditions through education, reminders, and ongoing care coordination.
• Assist with the management and integration of office processes.
• coordinate service and scheduling requests on behalf of members.
• Provide the Care Team with referral information, requirements, and status updates.
• Help develop and manage quality improvement programs at the center.
• Build strong relationships with healthcare providers, social/community organizations, and other local partners.
• Sere as an ambassador for the center within the local community.
• Perform other duties as assigned.

Required Qualifications

• Current Registered Nurse (RN) license in the state of practice.
• CPR certification required.
• Case Management or Care Management experience.
• Electronic Medical Records (EMR/EHR) experience.
• No specific EMR/EHR system experience is required.
• Customer service-oriented with strong patient/member advocacy skills.
• Excellent interpersonal and communication skills.
• Strong communication skills across multiple platforms and modalities.
• PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.