Clinical Care Coordinator, Military

Centerstone of Florida; Nashville (TN); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Centerstone Military Services in Nashville is seeking a Clinical Care Coordinator to manage client caseloads, document in the EHR, and coordinate outpatient counseling for veterans and families. You will collaborate with multidisciplinary teams, educate communities about available programs, and ensure quality care across the Military Services program.

The role emphasizes military cultural competency and the ability to work online, virtually, and in person to connect patients with services and

Qualifications

• Responsible for managing caseloads and documenting in EHR.
• Coordinate outpatient counseling services and resources.
• Demonstrate military cultural competency in service delivery.

Responsibilities

• HIPAA compliant execution of duties.
• Implement enterprise policies and procedures.
• Care coordination across referrals for outpatient services.
• Conduct safety follow-ups for at-risk individuals.
• Credentialing and provider network support.
• Authorize outpatient treatment per protocol.
• Facilitate cross-team communication.
• Engage community partners to raise program awareness.
• Drive program development and evaluate efficacy.

Skills

HIPAA compliance

Communication skills

Independent work

Team collaboration

Suicide risk assessment

Problem solving

Microsoft Office (Excel)

Adobe

Zoom

Tools

Microsoft Office

Adobe

Zoom

Job description

JOB DESCRIPTION

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Position Summary

The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient's mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations.

Military cultural competency and a well-developed understanding of community resources for outpatient counseling is crucial. The care coordinator should be engaging and energetic while maintaining professional relationships with the community they will serve and are capable of engaging the Veteran and civilian community using a variety of modalities including online, virtual, and in- person means.

Seeking candidates who:

• Are adaptable and comfortable working in evolving environments.
• Learn quickly and enjoy acquiring new skills and knowledge.
• Can operate effectively in ambiguity and help define solutions when processes are not fully established.
• Thrive in a fast-paced environment with competing priorities.
• Work independently and demonstrate strong initiative.
• Identify opportunities for process improvement and proactively recommend solutions.
• Take ownership of projects and follow them through to completion.

This position is intended to provide both direct service capacity and the operational flexibility needed to support growth and new program implementation across Military Services.

Essential Duties and Responsibilities

• HIPAA Compliance: Perform all duties within HIPAA regulations.
• Policy Implementation: Implement policies and procedures across the enterprise.
• Care Coordination: Engage and link referrals for outpatient counseling services with providers across the US and abroad using shared-decision making model to ensure patient care meets individualized needs and program contractual standards.
• Patient Safety: Conducting follow-up calls to assess risk level for individuals who have indicated history of suicidal ideation, provide safety management as necessary, and deliver timely referrals for services
• Credentialing: Contribute to the management of resource database and provider network credentialing
• Admissions and Treatment Authorization: Authorize outpatient treatment services as per program specific protocols.
• Communication: facilitate communication and collaboration among diverse community settings as well as across both internal and external teams involved in patient's care. Demonstrate adaptability and active engagement as a team player
• Outreach: Increase positive awareness of Centerstone Military Services in diverse community settings and the mission to empower veterans and their families to thrive; Connect with local and national organizations with complementary and similar resources to help shape specific Centerstone programs.
• Engagement: Drive eligible patients and their families to utilize Centerstone's programs while also identifying and addressing barriers to engagement.
• Program Development: Assess programs to determine efficacy and areas of improvement.

Knowledge, Skills, and Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Strong communication skills, both written and verbal
• Punctual and dependable with meetings, deadlines, and administrative task support
• High level of customer service skills and professional etiquette and conduct professional follow ups with leadership, patient base, and stakeholders.
• Ability to work both independently and as an engaged member of a team through attendance at weekly team huddles, monthly team syncs, and 1x1 supervision.
• Familiar with current social media platforms.
• Excellent analytical and organizational skills.
• Ability to problem solve complex issues and deliver effective decision making.
• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments and interventions
• Therapeutic skills and knowledge of EBTs.
• Working knowledge of Microsoft Office [specifically Excel], Adobe, and Zoom software applications.
• Excellent analytical and organizational skills.
• Ability to problem solve complex issues and deliver effective decision making.
• Demonstrate knowledge and competency in providing