Clinical Care Coordinator, Military

Centerstone Military Services, Inc.; Tennessee; On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403b plan

Paid holidays

AD&D Insurance

Life Insurance

Long Term Disability

Employee Resource Groups

Education opportunities

Employee Assistance Program

Job summary

Centerstone is seeking a Clinical Care Coordinator to manage a veteran-focused caseload, coordinate outpatient counseling services, and liaise with multidisciplinary teams across the US and abroad. This role emphasizes HIPAA compliance, patient safety, and program coordination.

The ideal candidate has a bachelor’s degree in social work, psychology, or related field, plus military affiliation and experience in behavioral health or general office work.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or related field.
• Military affiliation required; current or former service member, spouse or family member of a service member or veteran.
• General office experience or behavioral health experience.

Responsibilities

• HIPAA Compliance: Perform all duties within HIPAA regulations.
• Policy Implementation: Implement policies and procedures across the enterprise.
• Care Coordination: Engage referrals for outpatient counseling services with providers across the US and abroad.
• Patient Safety: Conduct follow-up calls to assess risk and provide safety referrals.
• Credentialing: Manage resource database and provider network credentialing.
• Admissions and Treatment Authorization: Authorize outpatient treatment services per protocols.
• Communication: Facilitate communication among diverse settings and teams.
• Outreach: Increase awareness of Centerstone Military Services in communities.
• Engagement: Drive eligible patients to use Centerstone programs and address barriers.
• Program Development: Assess programs for efficacy and improvements.

Skills

Communication skills

HIPAA compliance

Team collaboration

Problem solving

Resource linking

Knowledge of suicide assessments

Education

Bachelor’s degree in Social Work, Psychology, or related field

Tools

Microsoft Office

Excel

Adobe

Zoom

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: Position Summary

The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient's mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations. Military cultural competency and a well-developed understanding of community resources for outpatient counseling is crucial. The care coordinator should be engaging and energetic while maintaining professional relationships with the community they will serve and are capable of engaging the Veteran and civilian community using a variety of modalities including online, virtual, and in-person means.

Seeking candidates who:

• Are adaptable and comfortable working in evolving environments.
• Learn quickly and enjoy acquiring new skills and knowledge.
• Can operate effectively in ambiguity and help define solutions when processes are not fully established.
• Thrive in a fast-paced environment with competing priorities.
• Work independently and demonstrate strong initiative.
• Identify opportunities for process improvement and proactively recommend solutions.
• Take ownership of projects and follow them through to completion.

Essential Duties and Responsibilities

• HIPAA Compliance: Perform all duties within HIPAA regulations.
• Policy Implementation: Implement policies and procedures across the enterprise.
• Care Coordination: Engage and link referrals for outpatient counseling services with providers across the US and abroad using shared-decision making model to ensure patient care meets individualized needs and program contractual standards.
• Patient Safety: Conducting follow-up calls to assess risk level for individuals who have indicated history of suicidal ideation, provide safety management as necessary, and deliver timely referrals for services.
• Credentialing: Contribute to the management of resource database and provider network credentialing.
• Admissions and Treatment Authorization: Authorize outpatient treatment services as per program specific protocols.
• Communication: facilitate communication and collaboration among diverse community settings as well as across both internal and external teams involved in patient’s care. Demonstrate adaptability and active engagement as a team player.
• Outreach: Increase positive awareness of Centerstone Military Services in diverse community settings and the mission to empower veterans and their families to thrive; Connect with local and national organizations with complementary and similar resources to help shape specific Centerstone programs.
• Engagement: Drive eligible patients and their families to utilize Centerstone's programs while also identifying and addressing barriers to engagement.
• Program Development: Assess programs to determine efficacy and areas of improvement.

Knowledge, Skills, and Abilities

Effectively communicate via written, verbal, in person and virtual methods. Strong communication skills, both written and verbal Punctual and dependable with meetings, deadlines, and administrative task support High level of customer service skills and professional etiquette and conduct professional follow ups with leadership, patient base, and stakeholders. Ability to work both independently and as an engaged member of a team through attendance at weekly team huddles, monthly team syncs, and 1x1 supervision. Familiar with current social media platforms. Excellent analytical and organizational skills. Ability to problem solve complex issues and deliver effective decision making. Effectively communicate via written, verbal, in person and virtual methods. Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. Knowledge of suicide assessments and interventions Therapeutic skills and knowledge of EBTs. Working knowledge of Microsoft Office [specifically Excel], Adobe, and Zoom software applications. Excellent analytical and organizational skills. Ability to problem solve complex issues and deliver effective decision making. Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. Knowledge of suicide assessments and interventions

Minimum Qualifications

Education Level Bachelor’s degree in Social Work, Psychology, or a related field.Experience Military affiliation required.Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member.General office experience or behavioral health experience.Certification/Licensure N/A

Preferred Experience

Experience with community outreach, resource navigation, and referral services preferred.Experience establishing relationships with community organizations and connecting individuals to appropriate resources is a plus.

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Program and State-Specific Requirements

N/A

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.

Time Type: Full time Pay Range: $17.35--$24.30

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Equal Opportunity Statement

Centerstone is an equal opportunity employer.Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence.We treat all clients and colleagues with dignity and respect.At Centerstone, we use our values as a guide for what we do.Respect, Expertise, Integrity and Empowerment are at the heart of what interactions at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees.We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.