Clinical Care Coordinator

Ohio NE Brand; Youngstown (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Affordable Health, Vision, Dental, and

Life Insurance

401(K) with dollar-for-dollar matching

Generous Paid Time Off (PTO)

Paid Holidays

Job summary

One Health Ohio is seeking a Care Coordinator to support our medical care delivery and serve as the communication hub for patients, nurses, doctors and families. You will handle calls, relay messages and assist with paperwork and patient charts.

The ideal candidate has a high school diploma (Medical Assisting certification preferred) and prior healthcare experience, with strong organizational and data management skills to maintain accurate records and coordinate referrals and appointments.

Qualifications

• High school diploma or equivalent.
• Medical Assisting certification preferred.
• Experience in a healthcare environment and basic knowledge of medical terminology.
• Familiarity with release of information and medical record maintenance activities.

Responsibilities

• Provide exceptional customer service to patients and staff.
• Handle all calls in a timely professional manner.
• Relay phone messages to the appropriate care provider promptly.
• Manage faxes and distribute paperwork to the appropriate staff.
• Assist with monitor tracking systems to ensure results are received and documented for patient charts.
• Assist with prescription audit reports and storage.
• Update shot records and scan labs into the system.
• Assist referral clerks with referrals and PAP tracking.
• Support front desk with rescheduling missed appointments and EHR documentation.
• Assist other departments as needed.

Skills

Customer service

Communication

Team collaboration

Adaptability

Education

High school diploma or equivalent

Medical Assisting certification preferred

Job description

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits Include:

• Affordable Health, Vision, Dental, and Life Insurance
• 401(K) with dollar-for-dollar matching (up to 4%)
• Generous Paid Time Off (PTO)
• Paid Holidays

Position Overview:

As a Care Coordinator, you'll play a crucial role in supporting our medical care delivery. You will serve as the communication hub for patients, nurses, doctors and family members.

Key Responsibilities:

• Provide exceptional customer service to patients and staff.
• Handle all calls in a timely professional manner.
• Relay phone messages to the appropriate care provider in a timely manner.
• Manage faxes and distribute paperwork to the appropriate staff.
• Provide assistance with monitor tracking systems to ensure the results are received and documentation in order to process patient charts.
• Prescription audit reports and storing
• Update shot records
• Responsible for scanning all Labs into the Provider PAQ.
• Assist referral clerks with referrals and PAP tracking.
• Assist front desk with missed appointments that need to be rescheduled and documents in the patients' electronic health record
• Assist other departments as needed.
• Other duties as assigned

Ideal Candidates Will Have:

• High school diploma or equivalent
• Medical Assisting certification preferred
• previous experience in a healthcare environment, basic knowledge of medical terminology, release of information, and medical record maintenance activities and billing activities is preferred.
• Uphold One Health Ohio's core values and policies.
• Communicate openly with supervisors and colleagues.
• Maintain a positive and respectful attitude in all interactions.
• Exhibit flexibility and readiness to adapt to changing tasks.

Physical Requirements:

• Ability to sit for extended periods and perform tasks requiring finger dexterity.
• Capability to lift and move objects up to 30 pounds.

Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees.

N OTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.