Clinical Business Operations Representative 2 (H)

umiami; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

The University of Miami/UHealth Department of Obstetrician & Gynecologist (OBGYN) seeks a full-time Clinical Business Operations Representative 2 in Miami, FL. The role handles pre/post care issues, answers calls, and helps manage patient flow with professionalism and confidentiality.

Core duties include appointment scheduling, data review, and coordination with physicians and staff to ensure consistent service standards across the division.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Ability to learn new procedures, technologies, and protocols.
• Strong written and verbal communication skills.
• Team player with professional demeanor.

Responsibilities

• Resolve pre and post care issues in daily clinical operations.
• Answer calls, triage inquiries, and direct to appropriate staff.
• Schedule and reschedule appointments for patients.
• Review patient demographics and insurance information.
• Maintain confidentiality and adhere to policies.
• Process CRM/UChart messages and related tasks.

Skills

Communication

Teamwork

Tech proficiency

Learning agility

Reception skills

Education

High School Diploma or equivalent

Tools

Nice Systems

Office software

Job description

The University of Miami/UHealth Department of Obstetrician & Gynecologist (OBGYN) has an exciting opportunity for a full-time Clinical Business Operations Representative 2 (CBOR 2) to work in Miami, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Function as the primary on phones using Nice Systems as a call center.
• Answer phones and provide patients with the assistance/guidance they seek.
• Scheduling/Rescheduling appointments of new and established patients.
• Managing provider’s bump lists and re-scheduling, with occasional assistance, within 48 hours of receiving the bump list.
• Confirm patient appointments for the next week/next few days.
• Process CRM’s from clinical sites/Uconnect.
• Respond to all In baskets in a timely manner (what is considered timely is defined by the division).
• Responsible for UChart In basket messages: Results notes/ RX Request/ Pt Calls/ Cc Chart and Rx Response assuring all messages are marked for completion on a weekly basis
• Confirm appointments with patients regularly.
• Submission of relevant paperwork on behalf of our doctors.
• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 1 year of relevant experience required Refer to department description for applicable certification requirements
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff