Service Response Representive - UHealth

University of Miami; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Miami Health System is seeking an entry-level staff member to handle incoming customer inquiries, accurately record information in patient accounts, and escalate issues as needed. The role supports patient services across the university health network and requires strong communication skills and discretion with confidential information.

Based in the United States, this full-time position aligns with UHealth’s mission to provide high-quality patient care across South Florida and

Qualifications

• General knowledge of office procedures and operations.
• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Ability to communicate effectively in both oral and written form.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion

Responsibilities

• Answers all incoming customer inquiries and requests and transfers matter when appropriate.
• Enters appropriate and precise information to patient accounts.
• Escalates customer concerns when necessary to obtain a resolution.
• Reaches out to customers, providers, and other entities.
• Provides verbal and written directions to customers.
• Identifies and assesses patient needs and provides resources.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

General office procedures

Record keeping

Effective communication

Education

High School diploma or equivalent

Job description

Responsibilities

1. Answers all incoming customer inquiries and requests and transfers matter when appropriate.
2. Enters appropriate and precise information to patient accounts.
3. Escalates customer concerns when necessary to obtain a resolution.
4. Reaches out to customers, providers, and other entities.
5. Provides verbal and written directions to customers.
6. Identifies and assesses patient needs and provides resources.
7. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High School diploma or equivalent

Certification and Licensing: Not Applicable

Experience: No experience necessary

• General knowledge of office procedures and operations.
• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Ability to communicate effectively in both oral and written form.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you've been looking for.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.