Clinical Assistant

Ottobock; Stockbridge (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k match up to 3.5%

DailyPay

Company-paid life insurance

HSA with employer contribution

FSA options

Company holidays

Floating holidays

Paid time off

Job summary

Ottobock is seeking a Clinical Assistant in Stockbridge, GA to promote workflow efficiency in the clinic. The Clinical Assistant helps alleviate gaps between clinical and administrative teams, performing light clinical/technical work and assisting with patient care clerical duties.

Join a team that collaborates across Patient Care to ensure smooth delivery of prosthetic care, insurance authorizations, and high-quality patient experiences.

Qualifications

• Clear communication with staff, patients and care givers.
• Active listening and comprehension for daily clinical tasks.
• Strong interpersonal relationships and teamwork.
• Proficient computer skills including EMR and Office tools.
• Ability to work well in a team and independently when needed.
• Good hand skills for handling tools and devices.
• Strong organizational, time management and planning abilities.
• Willingness to learn and adapt in a clinical setting.

Responsibilities

• Manage clinical administration tasks to keep cases on track.
• Support clinical staff with patient care during appointments.
• Perform outcomes measures and document medical history and notes.
• Pour casts and adjust prosthetic test sockets under supervision.
• Coordinate with Patient Care Coordinators on WIP and intake processes.
• Support shipping/receiving for device procurement and delivery.
• Collaborate on insurance authorizations and medical documentation.
• Maintain a clean office and supply organization.
• Meet quality and customer service standards set by the company.
• Update job knowledge through education and professional materials.
• Identify process improvements to boost efficiency.
• Comply with HIPAA and safety regulations; adhere to Medicare rules.
• Perform other duties and special projects as assigned.

Skills

Effective communication

Active listening

Interpersonal skills

Computer skills

Teamwork

Hand skills

Organizational skills

Independent work

Education

High School diploma or GED

Associate Degree preferred

Tools

EMR

Outlook

MS Office

Job description

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Business Unit: Otto Bock Patient Care, LLC

Location: Stockbridge, GA, US, 30281

Contract Type: regular

Scope of employment: full-time

Contact Person:

Contact Information:

Job ID: 8606

Summary Statement

ProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. At ProCare, our patients aren’t just patients, they are family.In 2021, ProCare joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.

We are seeking a Clinical Assistant in Stockbridge, GA to promote workflow efficiency in the clinic. The Clinical Assistant helps alleviate stop gaps between clinical and administrative teams. This includes light clinical/technical work and assisting with patient care clerical duties.

Duties & Responsibilities

• Manage clinical administration tasks in support of clinical staff to keep cases on track for delivery.
• Support clinical staff in direct patient care needs during appointments.
• Perform outcomes measures, medical history documentation and clinical notes annotation support for clinical staff.
• Pour casts and use tools to make adjustments/modifications to prosthetic test sockets and other devices as directed under the supervision of the clinical staff.
• Collaborate with Patient Care Coordinators in the daily management of the Work in Process (WIP), scheduling and patient intake/out take of documentation.
• Support the shipping and receiving process of products for device procurement and delivery.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Identify and create improvements to processes to promote efficiency and productivity.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Perform other duties and special projects as assigned.

Qualifications

• Effective communication skills for accurate, concise, and organized oral and written communication with personnel, referral sources, patients, and care givers.
• Active listening, reading and comprehension skills for completing daily tasks related to clinical case management.
• Good interpersonal skills and ability to build professional relationships
• Strong computer skills including but not limited to EMR, Outlook, MS Office suite of products
• Ability to work effectively as a team member.
• Hand skills and experience with tools.
• Effective organizational, time management, and planning skills.
• Ability to work independently.
• High School diploma or GED, Associate Degree preferred.
• Six months experience preferred in providing customer service in the following settings: sports rehab, fitness, healthcare, and medical office.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• DailyPay
• Generous Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.