Clinical Applications Technician

CHAS Health; Spokane (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Annual milestone bonus

Health coverage

401(k) with employer match

PTO: 6+ weeks

Tuition assistance

Childcare reimbursement

CME & license fee reimbursement

Job summary

CHAS Health in Spokane, WA is seeking an IT Support Specialist to enhance our digital health programs and deliver dependable technical help to clinics and patients.

You will troubleshoot hardware and software, guide staff through new workflows, maintain documentation, and collaborate with the Applications team to ensure high-quality patient care.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• 1-2 years of customer service experience required.
• Experience with computer hardware, software, and peripherals in a professional setting required.
• Healthcare setting experience preferred.

Responsibilities

• Provide on-demand IT support for clinic staff.
• Assist with real-time video communications and remote monitoring.
• Document common issues and processes.
• Escalate unresolved issues to the Applications team.
• Provide staff training during implementations.
• Support patients with devices and operating systems.

Skills

IT Support

Customer Service

Communication

Technical Skills

Driver's License

Education

High school diploma

Associates degree or higher

Tools

ITIL familiarity

Job description

Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place.

All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture - providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient - in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range: $25.67 - $37.70

Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health Join a workforce that values your expertise as much as your wellbeing!

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance - enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment - let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement - we've got you covered.
• *Offered benefits dependent upon employee eligibility and criteria

Job Description: Purpose of Job

Improve the overall health of the communities we serve by providing superior customer service and achieving the highest potential of user productivity by utilizing and supporting digital technologies and programs with high standards of efficiency, competence, and collaboration.

Essential Duties and Responsibilities

• Maintains comprehensive knowledge of EHR-integrated technologies including real-time video communication, remote monitoring, applications, and digital tools on PC, iOS, and Android platforms.
• Serves as on-demand support for clinic staff who experience technical issues with digital health programs including workflows, hardware and software.
• Tracks and monitors open problems to ensure a high standard of customer service is met.
• Escalates unresolved issues to the Applications team.
• Creates and maintains documentation on common issues and processes.
• Provides technical guidance and training to clinic staff during implementations.
• Provides technical support to patients with various mobile devices, computers, and operating systems.
• Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience

High school diploma or equivalent required. Associates degree or higher in a technical field is preferred. Familiarity with ITIL principles is helpful. 1-2 years of experience providing customer service required. Experience working with computer hardware, software, and peripherals in a professional environment is required. Experience in a healthcare setting preferred.

Skills

Above average technical skills, problem solving skills, verbal and written communication skills are essential. Ability to work in a team environment, maintain a positive attitude, and a commitment to quality is required. Valid driver license, insurance and vehicle required. Commitment to supporting a safe and respectful environment is required.

Physical Demands

Sitting at a workstation over two thirds of the day. Required to read from text and computer screen over two thirds of the day. Communicating occurs constantly throughout the day. Able to move around to different facilities if desired. Lifting could be as much as 35 lbs. infrequently throughout the day. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization: Social Responsibility Patient-Centered Entrepreneurship Respect for Human Dignity Commitment to Continuous Quality Improvement Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture - providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.